Member Experience Officer

2 days ago

Sydney, New South Wales, Australia Crunch Fitness Australia Full time $45,000 - $65,000 per year

Company Description

Crunch Fitness is a globally recognized fitness brand known for its 'No Judgments' philosophy, blending entertainment and fitness. With over 300 locations worldwide, Crunch Fitness is the fastest-growing big-box gym operator in Australia, rapidly expanding in both membership and locations. Each club is locally managed with a focus on serving members and fostering an inclusive environment for all. Guided by core values of diversity, honesty, passion, positivity, and innovation, Crunch Fitness is on a mission to deliver Love.Fitness.Happiness to its community every day. Established in 2007, the brand thrives on empowering people to achieve greatness through engaging and supportive fitness experiences.

Role Description

Looking to combine work, fitness, and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch Fitness is currently looking for a Membership Experience Officer to join their Home Office team on a Casual/Part-Time basis. This position offers approximately 15-20 hours per week, scheduled between Monday and Friday.

  • Crunch Product Guru: Develop and maintain comprehensive knowledge of all Crunch products to serve as an expert advisor to both Members and Team.
  • Service Superhero: Going above and beyond to assist member to provide a Crunch level of exceptional service.
  • System Whisperer: Possess admin-level knowledge of internal systems to troubleshoot.
  • People Connector: Relationship building with Crunch members aimed at streamlining services while maximizing upsell and retention possibilities.
  • Retention Champion: Work collaboratively with the sales and service teams to develop and implement effective retention strategies that align with Crunch values and goals.

What you'll get from working for Crunch:

  • Career Progression and ongoing learning opportunities
  • Complimentary Crunch gym membership for you
  • Health Insurance and Retail Discounts
  • Opportunity to participate in Crunch Community Projects

Qualifications

  • Experience within a call center/customer care environment
  • Strong technical skills including proficiency in Microsoft Office365 Suite, including Excel
  • Familiarity with CRM and software systems
  • Experience with Live Chat, Ticketing and PBX systems
  • Strong problem-solving and decision-making skills and drive for continuous improvement
  • Excellent understanding of call center procedures
  • Availability with up to 20 hours /week. Multiple shifts across Monday – Friday 10am – 7pm

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