Victim Response Officer

Victim Response Officer | Victims of Crime Community Recovery

• Employment Term: Maximum Term to end Jun 2026, Part-time (16 to 38 hours per week)
• Service Hours: The Service is operational Monday to Thursday 5pm to 9am daily and Friday 4pm to Monday 9am and public holidays. (Please note these are the span of hours the service operates within, and we don't require full availability during this time, rather a reasonable variety of availability.)
• Location: On-site Opportunities based in Rockhampton, Cairns, Townsville – will include travel for outreach support. (Duties can be performed in a work from home environment.)
• Remuneration: From: $51 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)
• Close Date: Applicationswill be reviewed as they are received

Make a meaningful difference with UnitingCare Queensland

The Victims of Crime Community Recovery (VOCCR) program is a short-term intervention model providing individual support in the critical days following a serious violent crime. The program offers immediate brokerage and referrals to assist with long-term recovery and will operate as a 24/7 response in five geographical locations, being Cairns, Townsville, Rockhampton, Logan and Ipswich.

Your part in our UnitingCare team

• Operates within a trauma-informed framework, providing intake and assessment, immediate and practical support to victims and their families, and witnesses impacted by serious violent incidents
• Emphasises a combination of phone and face-to-face engagement, timely intervention, and collaborative support to address urgent client needs and promote recovery

What makes a difference for us?

• Tertiary Qualification in a relevant field (e.g. Social Work, Psychology or Social Science) along with a minimum of 5 years relevant experience
• Lesser formal qualifications with the acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard will be considered.
• Demonstrated experience in trauma-informed practice and the ability to apply theory to practice, including crisis response, case management and/or mental health support.
• Proven ability to effectively communicate in a respectful, non-threatening, and non-intrusive manner with individuals from diverse socioeconomic and cultural backgrounds.
• High-level communication, listening, and advocacy skills.
• Ability to manage change, difficult situations, and provide viable solutions.
• Strong personal resilience to sustain work in environments that may involve vicarious trauma
• A commitment to promoting victim-led recovery and satisfaction.
• Current Queensland Driver's Licence.
• Working with Children Check (Blue Card)
• Must have the ability to pick up shifts within the service hours, noted above (overnights and weekend work)
• We welcome applications from Aboriginal and Torres Strait Islander candidates for this position.

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.