Service Advisor

2 days ago

Bondi Beach NSW, Australia Bondi Mechanical & Body Repairs Full time $65,000 - $120,000 per year

Job Title: Service Advisor & Customer Engagement – Automotive Workshop

Location: Bondi Beach, NSW

Employment Type: Full-Time

About Us

Our premium Automotive workshop is located in the heart of Bondi Beach. An independent automotive service centre specialising in high-quality vehicles, friendly customer care and a modern workshop environment. We pride ourselves on delivering outstanding service, maintaining trust and excellence, and building long-term relationships with our clients.

The Opportunity

We are looking for a motivated and personable Service Advisor to join our team. This is more than just picking up the phone: you will be the first point of contact for customers, manage outbound calls for job approvals, handle in-bound leads and customer engagement, assist with job-filing/administration, liaise with the workshop team and ensure our customers feel confident and informed throughout their vehicle servicing experience.

Key Responsibilities

· Greet, welcome and engage customers at the reception and workshop area, ensuring a smooth check-in/out experience.

· Contact customers (outbound calls) to obtain approvals for recommended jobs, explain service outcomes and discuss next steps.

· Explain recommendations and costs to customers.

· Manage booking intake and scheduling for service and repair jobs.

· Maintain accurate job files, work orders and customer records; assist with filing and administration.

· Provide updates to front office team and customers on vehicle status, liaise between the workshop and customers, and ensure customer satisfaction.

· Contribute to a positive, professional workshop environment; coordinate with technicians, parts and service teams.

· Handle general workshop front-office tasks (phone, email, reception, customer follow-up).

· Handle customer concerns and resolutions.

What We're Looking For

· Excellent customer service skills – you're confident on the phone and in-person, can build rapport, and explain technical information clearly.

· Strong communication skills (verbal and written) and good organisation/administration ability.

· Comfortable with making outbound calls to gain service/repair approvals.

· Previous experience in a workshop, automotive service environment, or a customer-facing role is highly desirable.

· Proficiency with computers and standard office software/CRM systems.

· Reliable, professional presentation and ability to work in a busy workshop environment.

· A driver's licence and interest or background in automotive servicing is a plus.

What We Offer

· A well-structured and supportive team environment in a premium workshop setting in Bondi Beach.

· Opportunity to engage with discerning clients and high-quality vehicles.

· Career growth potential as you build your expertise in automotive service & customer engagement.

· Competitive salary package (to be discussed based on experience) plus incentives for strong customer service and job approvals.

· Training & mentoring.

· Flexible and a friendly workplace culture.

Job Type: Full-time

Pay: $65,000.00 – $120,000.00 per year

Benefits:

  • Company car
  • Employee discount
  • Employee mentoring program
  • Gym membership
  • Health insurance
  • Professional development assistance
  • Referral program
  • Salary packaging
  • Travel reimbursement

Work Location: In person

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