Operational Specialist

4 days ago

Brisbane, Queensland, Australia eHealth Queensland Full time $90,000 - $120,000 per year

Take the next step in your career with this exciting opportunity within eHealth. Provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.

What you'll do

  • Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
  • Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions.
  • Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
  • Ensure end to end service delivery for enterprise systems within Queensland.

About you

We are searching for someone who has:

  • Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
  • Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
  • Network Firewalls; g. Checkpoint or Cisco ASA
  • Network Security; IPS, Antivirus, Antimalware
  • Network Management; Routing, BGP, NAC
  • Load Balancing and Clustering, NAT
  • External Access, Site to Site and Dynamic VPN's, Citrix, VDI
  • Forward and Reverse Proxy configuration and implementations
  • 2 Factor Authentication mechanisms, SMS, tokens, certificates and PKI
  • Microsoft Windows Server, Linux, VMWare, Azure, AWS
  • Microsoft Active Directory, Managing Internal and External DNS
  • Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
  • Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
  • Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
  • Proven ability to work in a team environment developing effective working relationships with team members and (NHS: Collaborative Working)

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

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