Senior Technology Support Officer

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Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through compassionate, collaborative, and people-focused services.

About The Role:

*** This role is based in Tamworth, New South Wales.

Are you an experienced IT professional who enjoys solving problems, implementing new technologies, and supporting business-critical systems? Challenge Community Services is looking for a Senior Technology Support Officer to join our dynamic and collaborative IT team.

In this senior position, you will assist the Head of IT Services by providing technical and systems support across the organisation. This includes maintaining the effective operation of computer hardware, software, communication systems, and user management, while also contributing to the administration of a variety of IT systems.

You'll play a key role in researching and implementing new technologies to improve processes, solve business challenges, and enhance system efficiency. Your contributions will support our cyber security strategy, incident response planning, and system documentation efforts.

As part of a small, hands-on team, you'll also provide frontline support to staff, perform helpdesk duties, manage IT purchasing, and contribute to internal projects. Occasional out-of-hours work may be required.

About you:

We are looking for someone who is an analytical problem-solver with a strong technical background and a keen eye for process improvement. The position requires someone who can operate effectively in a fast-paced environment, both independently and as part of a team.

A proactive mindset is essential, particularly in implementing secure and reliable IT solutions. Strong communication skills are also key, as the role involves translating complex technical concepts for a non-technical audience. A genuine commitment to supporting staff across the organisation is central to success in this position.

Essential:

• 
  Certificate IV in Information Technology or higher, or relevant extensive experience in an IT environment
• Proficiency in Microsoft technologies including Windows, Server, Microsoft 365, cloud platforms, cybersecurity tools, networking, and applications such as InTune, Sentinel, Defender, and PowerShell
• Experience with IT asset management
• Strong written and verbal communication skills
• Excellent time management and organisational skills
• Experience working on projects as both a team member and team lead
• Ability to prioritise, problem solve, and visualise workflows and processes
• Ability to work independently and collaboratively in a team environment
• Flexibility to work outside standard business hours when required
• Current NSW Driver's Licence

Desirable:

• Experience retrieving data using tools such as SQL or Power BI

• Microsoft certifications in server or cloud technologies

• Experience with low-code platforms such as Microsoft Power Platform

Why You'll Love Working with Us:

• Competitive Pay Rates: Reflective of your qualifications and experience.
• Salary Packaging: Up to $15,900 tax-free per fringe benefit year, boosting your take-home pay. (if eligible)
• Entertainment/Meal Card: Use up to $2,650 of your pre-tax income annually, in addition to your tax-free limit for living expenses.(if eligible)
• Negotiated Extra Leave: Purchase additional annual leave, either to take or as a paid-out saving incentive.
• Training and Development: Access opportunities to grow and enhance your skills.
• Annual Flu Vaccination: Stay healthy with our annual flu vaccination program.
• Birthday Leave: Enjoy a day off on your birthday
• Fitness Passport: access for you and your family to multiple facilities through the Fitness Passport program

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website:

Confidential enquiries can be made by contacting Anthony Clark at [email protected]

Applications Close: 17th June 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

Challenge Community Services is an Equal Employment Opportunity employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.