IT Support Officer

• Make a real impact in regional healthcare by supporting vital technology services.
• Enjoy variety in your work, collaborative relationships, and opportunities to make a real difference
• Work with state-of-the-art hardware and software

Are you an experienced IT professional who enjoys solving problems and enabling others through technology? Join the University of Newcastle Department of Rural Health as an IT Support Officer, where you'll play a key role in maintaining and supporting essential computing and audio-visual technologies that help deliver world-class education and health outcomes in rural communities.

The Role

In this hands-on and service-focused role, you will:

• Manage and support staff computing technologies (workstations, mobile devices, software applications).
• Provide prompt, friendly technical support and training to staff and students across multiple rural locations.
• Maintain and troubleshoot audio-visual technologies in teaching and meeting spaces.
• Resolve complex software incidents (including StarRez accommodation system) and implement programming updates in consultation with users and vendors.
• Deliver onboarding and training sessions and develop user guides and support materials.
• Support local IT and AV projects, contributing to process improvement and documentation.
• Uphold University IT standards, policies, and cyber security requirements.

What you'll bring

• Proven experience in IT support, particularly with Microsoft technologies and user-facing systems.
• Strong problem-solving skills and the ability to manage and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with a passion for delivering quality service.
• Ability to manage competing priorities, work independently, and contribute to team projects.

This continuing position is full time at a HEW 5 Higher Education Level located at Tamworth.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our Uni.

About the Unit

The University of Newcastle Department of Rural Health (UONDRH) delivers a number of programs aimed at improving the health and wellbeing of regional, rural and Indigenous communities within the New England, North West Slopes and Plains and areas of the Hunter Valley and New England Rivers regions. Through a variety of programs, the UONDRH has made it possible for undergraduate and postgraduate students studying medicine, nursing and allied health disciplines at the University of Newcastle to complete a large part of their education and training in a rural setting at one of 7 locations – Tamworth, Armidale, Taree, Moree, Inverell, Port Macquarie and Coffs Harbour.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• The remuneration for this position is from $80,972 - $93929 p.a. + superannuation and is commensurate with skills and experience
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Selection Criteria listed below demonstrating your qualifications and experience with examples.

1. A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated competence in information and communications technologies, including, audio Visual technologies, the use of software applications including Microsoft suite. Experience with StarRez highly desirable.
3. High level written and oral communication skills including sensitivity and an ability to communicate with a broad range of people.
4. Demonstrated ability to organise workflow and meet deadlines.
5. Ability to participate in intra-state travel.
6. A current NSW driver's licence.
7. Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, diversity and promoting a respectful workplace culture

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Selection Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please Paul Price, Operations Manager on or via email [email protected]

Having Difficulties? Please reach out to us: [email protected]

Closing date: Monday 16th June :59pm AEST

We are excited to be Looking Ahead with you