Lending Sales Team Manager

2 days ago

Sydney, New South Wales, Australia Hays | Banking Full time $80,000 - $120,000 per year

Your new company

You will be working for a well-established and highly renowned mutual bank, leading a team of phone-based lenders. This is your chance to expand on your management skills and gain exposure to all operations within the business, while contributing to the financial wellbeing of members. With offices located in the CBD, you'll join a supportive organisation that values collaboration, integrity, and customer experience.

Your new role

  • Strategically lead the phone based lending team to exceed sales and service targets through coaching and mentoring.
  • Involvement in talent acquisition and retention through capability development to build a resilient, high-performing workforce.
  • Provide strategic insights on forecasting, cost-benefit analysis, budget planning, and performance reporting.
  • Ensure compliance with all regulatory, governance, and risk management frameworks.
  • Manage call queue performance using real-time analytics to maintain service standards and member satisfaction. (desired, not essential)
  • Maintain stakeholder relationships across Sales, Operations, People & Culture, and Risk to drive alignment.
  • Champion a proactive, member-centric sales culture that supports financial wellbeing and organisational growth.

What you'll need to succeed

  • Proven experience leading teams in lending and/or sales environments.
  • Strong mortgage lending expertise with end-to-end knowledge.
  • Demonstrated ability to manage call queues and high-volume service delivery is preferred.
  • Excellent communication, relationship-building, and influencing skills.
  • Highly organised, strategic thinker with effective time management.

What you'll get in return

  • Realistic and achievable targets.
  • Work from home 50% of the time.
  • Lead a high-performing, stable team who are supplied quality leads.
  • Supported by experienced industry leaders.
  • Friendly, close-knit team culture.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Jasmine Sowden on or

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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