Senior Manager, Partnerships

About Us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

The Role

The Senior Manager – Partnerships will be responsible for shaping and executing the strategies for Partnerships. This role includes overseeing Partner sales performance, managing contracts, maintaining service levels, and nurturing relationships. Additionally, the Senior Manager will communicate key priorities, changes, and impacts to ensure alignment and success.

Key Responsibilities

• Manage daily performance and engagement with Partners, covering account and contract management, relationship management, and change communication.
• Oversee governance frameworks to ensure contractual commitments and protect A&G's data and IP, including adherence to SLAs.
• Build strong, long-term partnerships by focusing on relationships, sales performance, and commercial discipline.
• Drive growth by collaborating with Partners and internal stakeholders to enhance products and services.
• Lead the ideation, approval, and prioritisation of initiatives to support growth and commercial outcomes.
• Work with the Head of Partnerships & Alliances Delivery to manage competing priorities and delivery risks.
• Oversee audits and maintain a robust governance and risk framework for the Partnerships.
• Ensure successful launch, growth, and management of Partners
• Handle internal and external reporting, including sales and program status updates.
• Prepare and facilitate key account engagements and meetings with Partners
• Maintain strong relationships and operating rhythms with stakeholders to support partnership success.
• Manage complaints, incidents, and breaches, evolving governance frameworks as needed.
• Develop and manage program dashboards and compliance assessments.
• Oversee the Risk Impact Assessment and manage governance systems.
• Create and maintain Partner Account frameworks and content libraries.

Qualifications & Experience

You possess hands-on experience in leading teams directly and indirectly, driving results through strong leadership. You demonstrate expertise in design thinking, process engineering, and problem-solving using formal programs and processes. You have successfully managed and collaborated with cross-functional teams and navigated organisational changes across all business levels.

You have experience designing and implementing continuous improvement frameworks within multi-departmental organisations. You are skilled at building trust, managing team dynamics, and motivating people. You have demonstrated the ability to effectively coach, lead, engage, and develop small teams, fostering a high-performance culture.

Additionally, you possess the following:

• A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
• At least 5-10 years of experience in partner account management.
• Proven success in onboarding, managing, and growing partnerships.
• A hands-on track record of leading teams, both directly and indirectly, to achieve results.
• Expertise in design thinking, process engineering, and problem-solving, utilising a structured program or process.
• Practical experience in managing and collaborating with cross-functional teams and implementing changes across all levels of an organisation.
• Experience in designing and implementing a continuous improvement framework within a multi-departmental organisation.
• Strong skills in building trust, managing team dynamics, and motivating people.
• Demonstrated ability to effectively coach, lead, engage, and develop a small team to foster a high-performance culture.
• In-depth experience and understanding of the insurance industry.

The Perks:

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
• Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
• Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

Gybe Consulting is recruiting this opportunity on behalf of Auto & General. For a confidential discussion, please contact Michael Johns on |