Investigations Assistant

1 week ago

Alexandria, Australia Procare Group Full time

Join a leading national provider of insurance risk and solutions services
- Work within genuinely supportive and collaborative culture
- Ongoing opportunities for career development

This position is suitable for applicants seeking a** casual**role.

**The Role**:

- Being the first port of call for all enquiries both internal and external;
- Updating our valued clients on the progress of all matters;
- Assisting investigators with field enquiries and case administration;
- General insurance investigations support;
- Coordinating meeting room hire and travel bookings;
- Data entry and administration within our database;
- Drafting correspondence for internal and external distribution; and
- Other administrative support tasks required.

**From us you can expect**:

- A genuine and friendly working culture where our people are valued
- Excellent remuneration & employee benefits;
- A comprehensive induction and thorough training in our online case management system;
- Access to our external Employee Assistance Program;
- The latest tools - Surface Pro & iPhone;
- Novated lease options;
- Paid parental leave;
- Our commitment to your work-life balance;
- Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
- Regular training & development opportunities;
- Ongoing opportunities for career progression.

**About You**:

- Mandatory - **excellent customer service focus and dedication;**:

- Mandatory - intermediate to strong computer skills (Microsoft Office);
- Experience, exposure and/or an interest within a relevant industry (insurance, factual investigation or legal);
- Scheduling and appointment setting experience is highly desirable;
- Strong attention to detail;
- Exceptional time management and organisational skills;
- Ability to thrive under pressure;
- Provide current police clearance upon commencement;
- Have excellent written & verbal communication skills.

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

We believe in **hard work** and **rewarding performance**. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

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