Customer Support Officer

7 hours ago

Adelaide, South Australia Aerometrex Full time $60,000 - $90,000 per year

Who We Are

Aerometrex is a trusted and leading geospatial tech company specialising in providing geospatial solutions & insights for our customers. Our key products - MetroMap, LiDAR and 3D visualisation models support wide-ranging industries and customer requirements. The company established in 1980, comprises of a strong Board, Executive group and a highly talented team of people with significant industry experience.

About the Role

We are seeking a MetroMap Customer Support Officer to provide timely and expert assistance across our product lines. In this pivotal role, you will respond to technical enquiries from both external and internal customers, deliver product demonstrations, and offer guidance to a wide range of stakeholders; including customer service, sales, finance, operations, aviation/flight operations, development, and product teams.

Based in our Head Office in Glynde, this role will report to our experienced Product & Solutions Specialist .The key responsibilities are;

  • Provide technical support across the Aerometrex product suite
  • Manage the support help desk and ticketing systems, ensuring timely and efficient responses to internal and external enquiries
  • Respond to end user enquiries relating to web map tools, GIS integrations, map projections, data management and best practice use of Aerometrex products
  • Identify opportunities to enhance the customer experience and support the development of improved processes and procedures
  • Support customer onboarding, activation and account activities
  • Assist with customer UAT testing

About You

  • At least 1 year experience working within a customer service role
  • Experience working within the geospatial industry is highly desirable
  • Knowledge of the geospatial industry, products and applications
  • Clear and professional communication skills, both verbal and written
  • Experience with CRM (Salesforce of equivalent)

Why Work With Us

We understand that your career choices are important. At Aerometrex we take pride in our company culture and aim to foster an environment where every voice is heard, ideas are valued, and collaboration is the cornerstone of our success. We are deeply committed to developing our Employee Value Proposition (EVP) as we believe in investing in our employees' growth and well-being. Some employee benefits you can expect if you join our team include:

  • The opportunity to work with a team of talented & friendly professionals
  • Free onsite car parking
  • Employee Assistance Program
  • Salary packaging/Novated leasing through Maxxia
  • Internal staff events and celebrations
  • Flexible working arrangements

Join us and help ensure our customers get the most out of our cutting-edge solutions.

* We thank all applicants for their interest in this role; however only shortlisted candidates will be contacted.

* No recruitment agencies please the support help desk and ticketing systems, ensuring timely and efficient responses to internal and external enquiries

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