Customer Support Team Memeber

Ideagen WorkSafe Guardian is seeking a full-time customer support team member, who would like to be challenged in a diverse role but also well supported through their growth. As a company that prides it's self on customer service  this role is key to providing the best Health and Safety Technology tools to better assist with the physical and mental security of lone workers and vulnerable people.  The core of the business is to provide clients with a solution which helps improve the safety, wellbeing, and sense of protection for their employees whilst reducing their risk. Experience is preferred however passion is key and training will be provided.

Ideagen WorkSafe Guardian's success has been built on long-term client relationships, understanding client needs, promoting the adoption of our solutions, and achieving sales targets, this role has that expectation as a minimum. It also provides insights into market trends and client feedback to support product development and organisational strategy.

love it here.

About Ideagen WorkSafe Guardian

Ideagen WorkSafe Guardian (WSG) is Australia's first app-based lone worker safety solution. Our mission is to ensure the safety and connectivity of employees through features such as emergency alerts, welfare check-ins, and 24/7 professional monitoring. We are committed to providing innovative, reliable, and industry-leading services to our clients, supporting them in meeting their workplace safety objectives.

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

YOUR ROLE WITH US

The support role will cover many facets of the and solutions as there are many clients across many sectors at different skill levels. Working in the support team requires;

·       Inbound and outbound calls.

·       Web chats

·       Emails

·       Online training sessions

·       Some varied workday start and end times.

·       Experience in a support role would be beneficial but not essential

·       Communication skills and willingness to learn are key for this role.

·       Knowledge of smartphones and web browsers.

YOUR ESSENTIAL SKILLS AND EXPERIENCE

·       Phone Skills

·       CRM and Support software

·       Smartphone operation and config

·       Understanding of web software

·       Microsoft Office and Teams

·       Excellent communication skills and a friendly attitude

·       An eye for precision and detail

·       Initiative – self starter

·       Conscientious, Confident, Sincere & Honest

Benefits

·       Competitive salary

·       Hutt Street location with standout balcony views

·       Relaxed, supportive, and inclusive culture

·       Modern workspace + occasional social activities

·       Direct impact on a meaningful safety-focused product

·       Opportunity to grow with a scaling Australian tech company

·       Paid Volunteering Days every year

·       Ability to purchase additional leave per year

·       Be part of a global work family

Does This Sound Like You?

Reliable candidates with excellent communication and interpersonal skills are encouraged to submit their resume, work examples if possible, and salary requirements. To be considered, please submit a cover letter with a few key points that make you right for this role.

**Candidates must have authority to work in Australia.