Customer Support Specialist

Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.   We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.   Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the role: The Customer Support Specialist plays a key role in delivering an exceptional customer experience by responding to inquiries via phone, chat and email with professionalism, empathy, and efficiency. As the first point of contact, this role ensures customers receive accurate information, timely assistance, and high-quality support.
Key Responsibilities:
• Serve as the first point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone, chat and email
• Display empathy, patience, and a customer-first mindset while resolving customer issues and answering queries
• Troubleshoot and resolve customer concerns effectively, escalating complex issues when necessary
• Become an expert in Plenti's products, services, and policies to provide clear and informed guidance to customers
• Work collaboratively with teammates, sharing knowledge and best practices to enhance team performance
• Assist other departments by providing customer insights and feedback that contribute to process and product improvements
About You:
• Experience in customer service, contact center, or financial services preferred
• Strong verbal and written communication skills, with the ability to explain complex information in a clear and concise manner
• Customer-focused mindset with excellent problem-solving and conflict-resolution skills
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Proficiency in using customer service software, CRMs, and digital communication tools

What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.  Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

---