Internal Only

Personnel Area: Brisbane Infrastructure

Branch: Construction

Salary Range: AUD $89,207 - $95,764 per annum + superannuation  (Remuneration stated is for the full-time positions) 

Location: Regional Operation Centre, Eagle Farm

Duration: Up to October 2026

Our Business

Infrastructure Services brings together Brisbane City Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.​ We are committed to creating an inclusive culture that values and embraces all our wonderful differences 

Our Branch

Construction continues to deliver consistent, high quality, value for money, whole of life infrastructure. Our comprehensive knowledge of project services and assets enables us to communicate and negotiate for the best long-term options to meet the needs of the rate payers and residents of Brisbane. Construction delivers an extensive range of high-quality specialist services in the areas of infrastructure, stormwater drainage, bridge maintenance, transport network technologies, trades and land remediation. 

The Role

The Building Maintenance Help Desk (BMHD) receives on average 500 calls per month which can be for the purpose of initiating notifications. This role will assist the BMHD team to action these requests through the Trade Services scheduling portal by issuing the work to an external or internal service provider.

The position will support the Trade Services team across multi disciplines which include electrical, plumbing, carpentry and painting. The position assists in processing up to 500 SAP notifications and 800 emails a month whilst assisting in the creation of over 530 notifications in SAP.

This team is an integral part of Trade Services functionality and the entry point for all work allocated into the business unit and are therefore heavily relied upon to obtain accurate information in a fast-paced business. The Trade Services support team is responsible for compiling information and maintenance requests from customers to ensure the successful delivery of planned and reactive work.

To be successful in this role, you will have:

• well-developed organisational and interpersonal communication skills
• strong computer skills and the ability to learn new systems quickly
• the ability to learn trade maintenance operational processes and delivery challenges
• the ability to become efficient in a call centre-type environment
• an ability to contribute to the development and maintenance of scheduling processes
• a passion to liaise with a variety of internal and external stakeholders
• demonstrated skills in decision making and problem solving
• knowledge in the workings of SAP and FWM would be advantageous but not required.  

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Jade Lee on

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.

Application Closing Date: Thursday 13th November 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.

 #LI-DNI