Family Support Worker

2 weeks ago

South West Coast VIC, Australia Standby Security Services Pty Ltd Full time $104,000 - $130,878 per year

Standby Security Pty Ltd is seeking a dedicated and compassionate Support Worker – Community Safety & Victim Services to join our team in Geelong. This role involves providing trauma-informed support to individuals and families affected by crime, critical incidents, and safety risks, while working closely with security teams and community agencies to improve client wellbeing and public safety outcomes.

Key Responsibilities:

● Conduct client safety and needs assessments in office and community settings.

● Provide post-incident emotional and practical support to victims of crime, domestic violence, or trauma with their Case workers and family.

● Minimum 3+ years experience in community services or victim support required.

● Current Working with Children Check and Police Check are both required.

● Extensive practice in trauma-informed care is essential.

● Assist with case management, support planning, and coordination of services.

● Liaise with social workers, and healthcare providers to ensure appropriate referrals and interventions if needed and provide immediate support.

● Connect clients to security and community resources, such as personal safety devices, duress alarms, CCTV and Alarm system support.

● Advocate for client rights within the justice and social care systems especially around safety and wellbeing.

● Maintain accurate case notes, incident reports, and safety plans in line with professional standards.

● Support clients with use of Personal safety devices and security systems and provide response when needed.

● Conduct safety audits so ensure and suggest support needed for the client and areas of vulnerability in homes/safety houses/workplaces and their daily lives.

● Produce necessary awareness materials and update social platforms of the Organisation for marketing and awareness purposes.

● Market and advocate the safety and security services of the Organisation and provide suggestions to clients of their security needs.

● Diploma qualification required for this position.

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