Current jobs related to Customer Support Agent - Brisbane, Queensland - Flight Centre Travel Group
-
Buyers Agent
2 weeks ago
Brisbane, Queensland, Australia Cedar Buyers Agent Full timeOverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD.The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate.Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...
-
Buyers Agent
3 weeks ago
Brisbane, Queensland, Australia Cedar Buyers Agent Full timeOverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...
-
Buyers Agent
3 weeks ago
Brisbane, Queensland, Australia Cedar Buyers Agent Full timeOverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...
-
Customer Support Agent
2 weeks ago
Brisbane, Queensland, Australia Studentuniverse Full timeUpdate your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchRegionLocationCategoryWork typeBrandCustomer Support Agent - South
-
Customer Support Agent
2 weeks ago
Brisbane, Queensland, Australia aXcelerate Full timeJoin to apply for the Customer Support Agent role at aXcelerateJoin to apply for the Customer Support Agent role at aXcelerateGet AI-powered advice on this job and more exclusive features.Direct message the job poster from aXcelerateHuman Success Advisor @ aXcelerate | SaaS & EdTech | Recruitment & HR Advisory | Advocate for Women in Tech | Human-Centred...
-
Customer Support Agent
2 weeks ago
Brisbane, Queensland, Australia aXcelerate Full timeJoin to apply for the Customer Support Agent role at aXcelerateJoin to apply for the Customer Support Agent role at aXcelerateGet AI-powered advice on this job and more exclusive features.Direct message the job poster from aXcelerateHuman Success Advisor @ aXcelerate | SaaS & EdTech | Recruitment & HR Advisory | Advocate for Women in Tech | Human-Centred...
-
Customer Support Agent
7 hours ago
Brisbane, Queensland, Australia TourRadar Full time $60,000 - $80,000 per yearAbout TourRadar TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionising how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide. ...
-
Agent Support
2 weeks ago
Brisbane, Queensland, Australia Place co Full timeJoin one of Brisbane's most prestigious and high-performing real estate offices, where your skills and initiative will make an immediate impact15th August, 2025At Place New Farm, we're looking for a sharp, process-driven professional to provide exceptional administration support to multiple established agents and their teams.This is your opportunity to work...
-
Saas Customer Support Agent
2 weeks ago
Brisbane, Queensland, Australia Maropost Full timeOur platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform...
-
Customer Service Agent
3 weeks ago
Brisbane, Queensland, Australia Buscojobs Full timeAugust start date in our Brisbane CBD locationPaid training & career progressionBase salary plus uncapped commissionsCustomer Re-Engagement AgentStart Date : 18th of August Brisbane CBD locationStarting base salary up to $65K (based on experience) + uncapped commissionsEnjoy a Work-Life Balance : Work Monday to Friday, 9 AM to 5 PM – no weekends...
Customer Support Agent
2 weeks ago
Join Our Team as a Customer Support Agent
Are you passionate about helping people and making a difference every day? As a
Customer Support Agent
, you'll be the friendly voice and helpful hand behind an exciting new program. You'll connect with customers across email, chat, and social media—answering questions, sharing information, and ensuring every interaction is smooth, positive, and memorable. You will also be a part of the early set up, testing and ongoing improvement of customer service processes as it evolves.
Provide exceptional support that leaves a lasting impression, turning every customer interaction into a memorable experience. As a vital member our team, you'll work closely with the Customer Support Manager playing a key role in shaping the success from the ground up.
Our Ideal Candidate has:
- 3+ years experience in customer service
- Proficiency in using customer support software, CRMs and ticketing systems
- Excellent communication skills - both written and verbal
- Strong problem solving skills and attention to detail
- Experience in the travel industry preferred but not required
Your Day to Day:
- Respond to customer and Travel Agent enquiries via a number of channels such as, but not limited to web, email, live chat and social media and phone
- Provide clear, accurate and timely information
- Escalate complaints and complex issues when required to the Team Leader for resolution
- Maintain detailed and accurate records of customer interactions in the appropriate CRM systems
- Liaise with internal and external stakeholders to address and resolve escalated customer issues, ensuring timely resolutions
- Work with FCTG brands on handover of queries as required
- Utilise new technologies and AI to establish a new way to service customers and build consistency
- Adhere to set performance goals
- Analyse customer feedback and identify opportunities to enhance programs and systems
- Contribute to the initial setup and testing of support centre processes, systems, and tools
- Support the refinement of workflows and documentation based on learnings and feedback
What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
