Saas Customer Support Agent

1 week ago

Brisbane, Queensland, Australia Maropost Full time

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We're on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

**The Opportunity**:
**What You'll **be Responsible For**:
As a SaaS Support Agent, you will be responsible for providing technical support to our clients, resolving issues, and ensuring their satisfaction with our products.
- Troubleshoot and resolve technical issues related to our SaaS products.
- Document customer interactions and resolutions in our CRM.
- Provide product training and support to customers as needed.
- Continuously expand and improve knowledge of our products and services.

**What You'll Bring to **Maropost**:

- Proven experience in a Customer Support role.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and attention to detail.
- Knowledge of SaaS products and technologies.
- Familiarity with CRM software and ticketing systems.

**What's In It for You?**
- Competitive remuneration package on offer.
- Growth and Career Development potential.
- Entry into an international brand that is growing in the Australian marketplace.
- Grow your entrepreneurial dreams with a free Maropost Commerce Cloud store.
- Fast paced & dynamic working environment.
- Beautiful A-Grade office in the heart of Maroochydore (Sunshine Coast).

**Equal Employment Opportunist

  • Customer Support Agent

    2 weeks ago

    Brisbane, Queensland, Australia aXcelerate Full time

    Join to apply for the Customer Support Agent role at aXcelerateJoin to apply for the Customer Support Agent role at aXcelerateGet AI-powered advice on this job and more exclusive features.Direct message the job poster from aXcelerateHuman Success Advisor @ aXcelerate | SaaS & EdTech | Recruitment & HR Advisory | Advocate for Women in Tech | Human-Centred...

  • Customer Support Agent

    2 weeks ago

    Brisbane, Queensland, Australia aXcelerate Full time

    Join to apply for the Customer Support Agent role at aXcelerateJoin to apply for the Customer Support Agent role at aXcelerateGet AI-powered advice on this job and more exclusive features.Direct message the job poster from aXcelerateHuman Success Advisor @ aXcelerate | SaaS & EdTech | Recruitment & HR Advisory | Advocate for Women in Tech | Human-Centred...

  • Buyers Agent

    1 week ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD.The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate.Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Buyers Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Buyers Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Customer Support Agent

    1 week ago

    Brisbane, Queensland, Australia aXcelerate Full time $60,000 - $80,000 per year

    About usaXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners' course and competency records nationwide. As an industry leader, we're on an exciting growth journey, transforming the way training providers and employers manage and support their learners.Recognised as a Great Place to Work for two...

  • Customer Support Agent

    7 days ago

    Brisbane, Queensland, Australia Studentuniverse Full time

    Update your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchRegionLocationCategoryWork typeBrandCustomer Support Agent - South

  • Support Centre Agent

    2 weeks ago

    Brisbane, Queensland, Australia aXcelerate Full time

    OverviewJoin to apply for the Support Centre Agent role at aXcelerate.Base pay rangeA$60,000.00/yr - A$62,000.00/yrAbout UsaXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners' course and competency records nationwide. As an industry leader, we're on an exciting growth journey, transforming the...

  • Support Centre Agent

    2 weeks ago

    Brisbane, Queensland, Australia aXcelerate Full time

    Overview Join to apply for the Support Centre Agent role at aXcelerate. Base pay range A$60,000.00/yr - A$62,000.00/yr About Us aXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners' course and competency records nationwide. As an industry leader, we're on an exciting growth...

  • Customer Support Agent

    1 week ago

    Brisbane, Queensland, Australia Ailo Full time $60,000 - $80,000 per year

    The Role: Customer Support AgentAs a Customer Support Agent at Ailo, you'll be part of a high-performing team dedicated to delivering an outstanding customer experience. You will work across multiple functions to resolve a wide range of support issues for our diverse user base, including property managers, tradespeople, renters, and homeowners. Your work...