Component Application Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB PURPOSE:  To serve as a senior Undercarriage consultant at Caterpillar and subject matter expert in a specialised parts and service marketing field or specialty area where decisions and recommendations are made for strategic advantage and contribute to Percent of Parts Sales for Caterpillar branded parts growth.

JOB DUTIES: As a Component Application Specialist –Undercarriage for Construction Industries, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and POPS growth.  The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field.  Assignments/projects are complex and strategic in nature.

Leadership skills and the ability to sell ideas are fully developed.  As an individual performer or as the project leader of a generally small group/task force of technical or marketing people a reputation as an expert begins to develop.  Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the execution to the market.

Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers and customers to implement services marketing activities and drive parts growth.  

Duties may include:

• Document and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Undercarriage Component lifecycle in the Construction Industry segment

• Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why

• Define optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirements

• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met

• Along with Service Marketing, develop customer messaging – key attributes and value proposition

• Develop Dealer Aftermarket Parts & Services Sales Training – Content & delivery methods

• Represent aftermarket VOC & VOB

Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.  Good human relations skills are required to develop a collaborative, cooperative work relationship with others inside and outside the business unit.  Generally, requires extensive travel to understand regional or worldwide business conditions.  Incumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.

Travel 25-50%, domestic and international.

Basic Requirements:   

• University degree.

• Understanding of UC parts marketing, UC product and/or field experiences.

• Ability to build strong relationships with various stakeholders at all levels.

• Broad business background, specific long-term product or industry knowledge and good communication skills.   

• Self-starter and team player

Top Candidates Will Also Have:  

• Excellent Communications Skills

• Project management experience

• Candidate must demonstrate Caterpillar's values of Integrity, Commitment, Excellence and Teamwork

• Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.

• Strong communication, presentation and training skills

• Proficiency in data analysis

• Accomplished in the use of business tools for communicating ideas

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience.  The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information:

Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you'll discover that working for a global leader creates endless opportunities for you.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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