Sales & Operations Specialist

4 days ago

Canning Vale, Western Australia 85fb3ece-c315-478e-9e63-ae5b82f78611 Full time $60,000 - $80,000 per year

Talent Right has partnered exclusively with Tuffa Products to recruit a Sales & Operations Specialist in Canning Vale, WA. This is a newly created role designed to provide vital support across to the State Sales Manager and the wider sales, customer service, and office functions ensuring clients receive a seamless experience.

The Company

Tuffa Products is a leading provider of high-quality tags, labels, and lockout solutions for the mining, oil, gas, and industrial sectors. Known for reliability, innovation, and practical solutions, Tuffa continues to grow its footprint across Australia. With a strong reputation for customer service and tailored support, the company is now expanding its team to meet increasing demand.

The Role

As a Sales & Operations Specialist you'll provide vital all-round support ensuring the smooth operation of daily activities. From processing customer orders and answering calls to assisting with dispatch and occasionally jumping in the ute to deliver urgent packages, this role seamlessly blends administrative tasks with client-facing responsibilities.

Working closely with the State Manager, you'll focus on supporting smaller to mid-sized accounts while the State Manager manages the larger clients. This means you'll be the go-to person for a wide variety of trade customers, including scaffolding, industrial, plumbing and electrical supply stores.

This is an excellent opportunity for someone who enjoys variety in their day, thrives on problem-solving, and is comfortable moving between office admin, sales support, and hands-on tasks.

Key Responsibilities

  • Enter and process customer orders accurately using NetSuite (ERP)
  • Answer incoming calls and respond to client enquiries in a professional and timely manner
  • Support sales with artwork, proofs, and order documentation
  • Assist with dispatch and fulfilment, including coordinating couriers and occasional site deliveries
  • Maintain accurate records and attention to detail across all admin processes
  • Provide outstanding customer service, building strong relationships with repeat and new clients
  • Work collaboratively with the State Manager and the wider team to ensure smooth operations

What We're Looking For

  • Previous experience in an office-based, sales admin, or customer service role
  • Strong attention to detail and ability to manage multiple priorities
  • Confident communicator with a customer-first mindset
  • Proficiency with ERP systems (NetSuite is highly regarded, but not essential)
  • Willingness to step in and help where needed - from admin tasks to dispatch runs
  • Reliable, adaptable, and able to work independently as well as part of a small team

Why Join Tuffa Products?

  • Competitive salary package
  • Monday-Friday hours with a stable 38-hour work week (8am - 5pm)
  • Opportunity to be part of a supportive and growing team
  • Varied, hands-on role with a mix of office and customer-facing tasks
  • Work for a company with a strong reputation in the mining and industrial sectors
  • Be part of a culture that values reliability, teamwork, and getting the job done

If you're ready to bring your admin and customer service skills into a role with variety, responsibility, and direct impact, we'd love to hear from you.

To be considered, please send your CV and a brief cover letter addressed to Emily Wheeldon (Recruitment Manager) explaining why you're the ideal fit for the role.

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