Sales Coordinator

21 hours ago

Wetherill Park New South Wales, Australia Genneral Staircase Full time $45,000 - $65,000 per year

Purpose: Provide support to the iBuildstore Sales process including managing incoming enquiries, processing enquiries following up opportunities for the iBuildstore product range specifically including the ULTRALOX and PROMENAID range of products.

· Handling new enquiries both on line, email and via telephone providing an exceptional customer experience

· Develop & build relationships with regular customers promoting the range.

· Processing online and telephone orders.

· Liaise with all parts of the business to ensure a smooth process of meeting customer requirements.

· Quote custom projects as required (training to be provided)

· Assist with administration of orders.

· Develop reporting for the business unit to provide information for the sales team to make informed decisions.

· Support team to exceed daily targets

· Undertake tasks delegated to you by your manager or the business.

· Fullfill other duties  as required by management and other department personnel as requested/required

· Collaborate with all departments to ensure standards are of the highest quality to ensure customer satisfaction.

· Ensure the achievement of KPI's

· Embrace continuous improvement and Lean process in day-to-day work processes and projects

· Support team to exceed daily targets

· Promote our Vision, Mission and Values.

Fulfill other duties as required by management and other department personnel as requested/required

Experience

· minimum years experience in similar position

Knowledge

· Understanding of Sales processes and administration

Skills & Competencies

· Demonstrated ability to manage, multiple projects simultaneously, set priorities, identify and address issues.

· Advanced user level of Microsoft Office

· Current Driver's Licence

· Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

· Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

· Attention to detail: excellent attention to detail and thoroughness.

· Commerciality: ability to apply knowledge in a practical, commercial manner.

· Teamwork: willingness to assist and support others as required and get on with team members.

· Time management/organisation: accomplish objectives effectively within time frame given.

Personal attributes

· Integrity (essential)

· Professional approach (essential)

· Confident manner (essential)

· Positive approach to change (essential)

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