IT Coordinator

We're looking for an
IT Coordinator
to join our Head Office team in Summer Hill, providing hands-on support across our sites. This is an exciting opportunity for someone passionate about technology and education.

About Us
Montessori Academy is Australia's leading provider of Montessori early childhood education, with over 55 campuses across NSW, ACT, and VIC. Our mission is to deliver high-quality early learning experiences through the Montessori method, fostering a lifelong love of learning in young children and preparing them for both school and life. As a child-safe organisation, we offer excellent career development opportunities, comprehensive training programs, and a supportive, collaborative team environment. To learn more, visit:

The Role
As IT Coordinator, you'll manage Office 365 applications, support staff with software issues, assist with CCTV and access control systems, and maintain IT assets and data. While based at Head Office, you'll travel to other sites as needed to provide technical support.

Key Responsibilities

• O365 Support: Assist in managing Office 365 applications, including user setup, access control, and basic troubleshooting.
• Software Assistance: Develop proficiency in commonly used software applications, offering user-friendly support to clients under guidance.
• Client Interaction: Act as a responsive point of contact for internal clients, addressing their IT queries and requests in a clear, jargon-free, and timely manner.
• Task Prioritisation: Learn to manage and prioritize client requests, ensuring prompt delivery of solutions with utmost respect for their limited time.
• Basic Security Management: Participate in CCTV and access control management, with in-house training provided.
• Data and Asset Management: Assume responsibility for organizing and maintaining data and IT assets efficiently.
• Systems Audits: Contribute to regular systems audits to ensure compliance and proper functioning.
• Problem Assistance: Collaborate with senior team members to identify and address basic technical issues, always striving for simplicity in explanations.
• Team Collaboration: Contribute to IT projects, upgrades, and rollouts within cross-functional teams.
• Documentation: Maintain accurate records of interactions and solutions for future reference.
• External Support: Collaborate with external vendors for escalation and assistance when required.
• Training Support: Assist in providing basic training to end-users on software tools and applications.

What We're Looking For:

• High school certificate or equivalent; pursuing or completed coursework in Information Technology, Computer Science, or related field.
• Valid driver's license for site visits.
• Basic understanding of O365 administration, with an eagerness to learn about IT concepts, security management, data, and asset organisation.
• Exceptional customer service qualities, with the ability to convey technical concepts clearly and without jargon to non-technical individuals.
• Willingness to learn basic troubleshooting, with guidance from experienced team members.
• Developing time management skills to handle tasks and requests effectively, recognising the importance of clients' time constraints.
• Enthusiasm for working collaboratively and learning from colleagues.
• Openness to learning new technologies as the IT landscape evolves.
• Attentiveness to detail when recording information and following procedures.

Why Join Montessori Academy?

• Competitive salary and opportunities for career growth
• Access to health and wellness programs
• Free on-site parking
• 17.5% annual leave loading
• Supportive management team and a collaborative company culture
• Collaborative team environment with ongoing learning and development opportunities

Apply Now:
If you're passionate about IT, enjoy helping others, and are ready to support our academy across multiple sites, we'd love to hear from you

If this sounds like you, please submit your resume on line by following the prompts or emailing directly to