Program Support Officer

Are you passionate about making a difference in your community and supporting people in need? Marathon Health is seeking a dedicated full time, Program Support Officer located in our Albury Office | Wiradjuri Country.

About the Role:

In this pivotal role, you will be the first point of contact for clients, families, carers and stakeholders whilst providing high-level support to our After Hours Crisis Referral Service (AHCRS), Behaviour Support, NDIS and other teams. You'll take ownership of the office's daily operations, ensuring a welcoming and highly efficient environment for everyone who walks through our doors. Your contributions will extend across Marathon Health sites, ensuring best practices that enhance service delivery. Reporting to the Group Manager – After Hours Crisis Referral Service (AHCRS) & Behaviour Support, your high attention to detail and capacity to navigate competing priorities will be central to succeeding in this role.

Key Responsibilities

• Be a welcoming resource and first contact for clients, families/carers, and stakeholders.
• Handle telephone enquiries and appointment scheduling for clients and staff.
• Provide data entry, scanning, scheduling and other administrative support to clinicians.
• Maintain accurate and confidential electronic medical records and files.
• Lead reception and administrative services for the Albury office.
• Review and improve office systems and procedures for greater efficiency.
• Identify and implement initiatives to enhance processes and service delivery, ensuring national accreditation standards are met.
• Assist with staff induction and management of contracts and funding agreements.
• Support scheduling, rostering, and ensure office supplies are maintained.
• Ensure compliance with Medicare and statutory requirements.
• Prepare high-quality reports and correspondence for healthcare providers and stakeholders.
• Have a professional approach to all interactions that ensures the Albury Office is a safe and welcoming place for staff and the community alike
• Provide support at meetings, including preparing minutes and agendas.
• Maintain WHS safety and security within the office.

About You

To be successful in this role, you will have:

• Certificate in Business Administration, Health Administration, Medical Administration, or equivalent work experience.
• Excellent organisational and time management skills, with the ability to multitask and manage competing demands.
• Highly developed communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Demonstrated experience in providing administrative support.
• Demonstrated experience in identifying and implementing process improvements
• Comprehensive knowledge in Microsoft Office Suite, including Outlook, Teams, Word and Excel.
• Strong attention to detail and problem-solving skills
• Have a high level of discretion & confidentiality
• Ability to work effectively in a team environment, across multiple teams
• Have a commitment to continuing professional development

· Demonstrated capacity to work autonomously, showing strong initiative and self-drive

• Be willing to participate in out-of-hours meetings and functions as required

Working With Us

• Boost your take-home pay with Salary Packaging – up to $15,900 per year and an additional $2,650 on meal entertainment, accommodation and venue hire
• Five weeks annual leave per year, plus additional leave between Christmas/New Year holidays
• Access toProfessional Development allowance and study leave
• Cut some costs by taking advantage of our employee discounts program
• Discounted Private Health Insurance with Westfund
• Access topersonal banking services with the local team at St George and Westpac Banks
• Commitment to Cultural Safety: you can access our Innovate RAP through this link:

For a confidential discussion about this opportunity, please contact Dean Bright on or email 

Full responsibilities of this role may be viewed on the Position Description found at

How do I apply?

• Upload your current Resume/CV and a Cover Letter outlining your suitability for the role.
• Applications close Sunday 26 October 2025. Applications are reviewed as we receive them, so this job listing may close earlier if a suitable candidate is found.