Technical Support Officer

3 days ago

Sydney, New South Wales, Australia afb49590-d874-498a-8664-2c186de7b8b5 Full time $60,000 - $80,000 per year

Who are ActronAir:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

About the role:

Reporting to the Technical Support Manager , you will be the main point of call within our national technical support team for resolving and troubleshooting issues.

This is a fantastic opportunity to bring your technical expertise into a dynamic, office-based role where you can make a real impact on our valued dealers and customers across the nation.

Your Critical Responsibilities Will Include:

  • Providing swift technical support to a broad range of valued dealers and customers nationally.
  • Handling trade and consumer technical support for systems including Ducted, Package, High Wall, Multi Room, VRF, and control systems.
  • Delivering technical/service support over the phone, via email, or in person.
  • Conducting hands-on product inspections and fault diagnosis as required, and assisting ActronAir technicians.
  • Actively sharing knowledge and issues within the team to ensure constant upskilling.
  • Keeping managers informed of re-occurring issues/faults and ensuring all corrective action is captured in the quality management system

What you will need to be successful in this role:

Essential Qualifications & Experience:

  • A Certificate 3 in Electro technology Refrigeration & Air Conditioning is a must
  • Experience working in the HVAC industry (hands-on or office-based).
  • A sound understanding/working knowledge of WH&S regulations and quality systems.

Key Skills & Attributes:

  • Strong communication skills (written & verbal) and a professional business manner.
  • Excellent customer service and problem-solving skills.
  • Highly effective planning, organisation, and prioritising skills.
  • Ability to work both independently and collaboratively, demonstrating initiative.
  • An intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
  • A positive attitude and a commitment to teamwork.

Working at ActronAir, you will gain access to a wide range of benefits including:

  • Discounts on our products for you and your family
  • A focus on wellbeing through our Employee Assistance Program and Wellbeing App
  • An inclusive and accessible working environment
  • Our Recognition Program and App
  • Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply.

If you're not afraid to grow and learn and are passionate about working for a company who values its employees, is fun, adaptable and always open to new ideas, then apply now

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

  • Technical Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $99,938 - $110,271 per year

    Office of the Children's GuardianTechnical Support OfficerExciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.Join our high performing Corporate Services Directorate, a dedicated team that plays a key role in keeping children safe in NSW.A supportive and collaborative team culture with learning &...

  • Technical Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia ActronAir Full time $60,000 - $100,000 per year

    Are you a highly skilled HVAC professional with a passion for troubleshooting & top-tier customer service? Sydney based role in an Aust owned Company."One team" that lives by the principles of continuous improvement & innovationOpportunity for growth and professional developmentDynamic and collaborative work environment - amazing cultureWho are...

  • Technical Support Officer

    7 days ago

    Sydney, New South Wales, Australia New South Wales Government Full time

    Clerk Grade 5/6Ongoing Full-TimeParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially,...

  • Technical Officer

    7 days ago

    Sydney, New South Wales, Australia Narada Consulting Full time

    About UsNarada Consultingis a proudAustralian SMEbuilt on a foundation of integrity, collaboration, and excellence. With a strong focus on people and client outcomes, Narada delivers high-quality services to large enterprises and the government sector. Guided by experienced leadership and a commitment to professionalism, we foster a supportive, inclusive...

  • Technical Officer

    7 days ago

    Sydney, New South Wales, Australia NSW Government Full time $113,574 - $125,720 per year

    Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.Utilise your technical operation experience in the water sector to contribute to sustainable water management for the environment and communities of NSWTwo permanent full-time roles at 35 hours per week plus FlexTimeLocated in Sydney, Tamworth,...

  • Technical Support Analyst

    7 days ago

    Sydney, New South Wales, Australia Experteq Full time

    About The Job Technical Support AnalystJoin Our Team and Shape the Future of IT Managed Services SolutionsAbout The RoleWe are seeking an experienced Support Analyst to join our Service Centre team. You'll be the go-to person for Level 1 and 2 managed services, handling end-user services and desktop support. Your role involves responding to technical...

  • Technical Officer – Messaging

    2 weeks ago

    Sydney, New South Wales, Australia Nixil Full time $90,000 - $120,000 per year

    We're seeking a Technical Officer – Messaging to join our Maritime Operations team and provide specialist support.We're seeking aTechnical Officer – Messagingto join our Maritime Operations team and provide specialist support for mission-critical IT systems that keep Defence operations running seamlessly, both ashore and deployed.What you'll do:Provide...

  • Technical Support Engineer

    7 days ago

    Sydney, New South Wales, Australia Microsoft Full time

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Sigenergy Full time $60,000 - $120,000 per year

    As a Technical Support Engineer you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events...

  • Technical Support Engineer

    7 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $60,000 - $120,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...