IT Site Technician

ABOUT US

At Hickory, we don't believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is 'MADE for LIFE' - it's a commitment we honour, each day. Everything we do and everything we build is 'MADE for LIFE.' Whether it's refining our patented, prefabricated building products, developing more efficient and sustainable construction practices, or bringing expertise inhouse to supply critical components, we always believe there is a better way. As a result, Hickory have become one of the most diverse property companies in Australia.

POSITION OVERVIEW

We are seeking a practical, people-focused IT Site Technician to join our team. Reporting to the IT Operations Manager, you will support office, manufacturing, and construction teams across Victoria and New South Wales, ensuring our technology runs smoothly.

In this varied role, you'll provide hands-on and remote IT support, set up and maintain devices, and troubleshoot technical issues. You'll work across offices, manufacturing plants, and construction sites, with some travel required for inspections and maintenance.

WHAT HICKORY CAN OFFER

• Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses.
• Family-Friendly Policies: Receive paid parental leave to support your family needs.
• Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources.
• Wellness & Fitness Amenities: Enjoy access to wellness and fitness facilities, including a yoga studio and gym, to promote a healthy lifestyle.
• Premium End-of-Trip Facilities: Benefit from premium end-of-trip amenities such as lockers, secure bike storage, towel and dry-cleaning service, and top-notch shower and change facilities.
• Modern Office Environment: Immerse yourself in a unique working environment within a state-of-the-art office building.
• CBD Convenience: Our location in the CBD offers easy access to public transport and is just a short walk away from Southern Cross Station, Southbank, South Melbourne Market, Albert Park, and more.

RESPONSIBILITIES

• Commission and decommission site technology, including workstations, printers, routers, switches, access points, meeting room systems, time and attendance devices, and CCTV systems.
• Develop, publish, and maintain standard site setup protocols—such as runbooks, checklists, and diagrams—for network topology (WAN, LAN, Wi-Fi, VLANs, DHCP/DNS), printing, meeting rooms, and security devices.
• Establish and maintain standard bills of materials (BOMs) for typical site sizes, and ensure sufficient stock is available to meet demand.
• Proactively monitor site technology to ensure optimal performance and uptime.
• Plan and conduct scheduled site visits for stocktakes, audits, and preventive maintenance.
• Provide hands-on support for technical issues encountered at construction sites.
• Document site configurations and maintain accurate records of equipment and setups.
• Administer construction line-of-business applications.
• Collaborate with site teams to ensure seamless integration of IT systems.

TO BE SUCCESSFUL IN THE ROLE

• Diploma or degree in IT, or equivalent experience, with at least 1 year in IT support, helpdesk, or site technician roles.
• Proficiency in Windows, with knowledge of Active Directory, Microsoft 365, and endpoint management.
• A basic understanding of networking concepts such as VLANs, NAT, ACLs, TCP/IP, DNS, DHCP, and VPN is required; CCNA certification is highly desirable.
• Familiarity with ticketing systems (e.g., Freshservice, ServiceNow, Jira), along with strong documentation and record-keeping skills.
• Strong communication and customer service skills, with the ability to work under pressure, prioritise tasks effectively, and maintain attention to detail.
• Problem-solving mindset and capability to independently manage and deliver small to medium projects from start to finish.

If this sounds like your next opportunity, we would love to hear from you as soon as possible Submit your CV today.Due to the volume of applications, only successful applicants will be contacted - thank you for your understanding.