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customer services assistant
2 weeks ago
About Us
Join our dynamic team at Weatherbeeta Pty Ltd., a proudly Australian owned, global leader within the Equestrian sportswear and footwear industry. With operations spanning across Australia, US, UK and Europe, we are committed to excellence in design, service, logistics, supply chain management and to ensuring our products reach our highly valued customers globally and seamlessly.
As we continue to expand, an exciting casual onsite based opportunity has arisen for an exceptional Customer Services Assistant to join the customer services team based in the head office to deliver exceptional service to; wholesale, retail and e-commerce customers' ensuring all enquiries are addressed promptly and seamlessly, supporting the increase in overall customer satisfaction and Weatherbeeta's products and brand loyalty.
About Role - immediate start
As the Customer Services Assistant (casual role) your duties include;
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Handling and responding to customer enquiries professionally and courteously via different communications channels (calls, emails, web, social media).
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Meeting the agreed customer service level agreement (SLA's).
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Working with other team members to meet the specific needs of customers efficiently.
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Assisting stakeholders across the; Horseland Retail Network (Stores and Online) and Independent retailers who buy from Weatherbeeta's wholesale arm of the business.
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Meeting agreed key performance targets / budgets.
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Demonstrating reliability and professionalism daily.
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Maintaining a positive disposition and working cooperatively with others.
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Supporting other members within operations/office on other tasks and projects.
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Admin and system (MSOffice, Zendesk) related tasks as required and part of the role.
About You
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Available to work onsite at the head office Monday to Friday, based in Dandenong South
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Clear, friendly communicator with experience handling volume calls promptly and courteously
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Professional telephone and in person customer service skills gained within a large wholesale/retail business
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Full Australian working rights
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Meets the job criteria fully
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Zendesk experience desirable
Benefits:
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Other worksite benefits include; onsite free parking; breakout rooms; recreational activities onsite; state of art warehouse and office facilities; access to staff discounts for equestrian products, apparel, footwear.
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Opportunities for fast-track career growth and development within a growing, global organisation.
Only suitable candidates with a proven professional customer service experience within a similar wholesale or retail organisation, should submit a resume and cover letter outlining their qualifications and relevant experience. Apply now to be considered for this exciting career opportunity with Weatherbeeta P/L.