Product Manager

• You are a strategic thinker who loves problem-solving and working in a collaborative team environment
• You are passionate about using data to help drive business decision
• You have experience with business strategy, change management, and excellent stakeholder management skill
• You are customer obsessed, always looking for opportunity to enhance products, campaigns, and experiences

See yourself in our team
Bankwest has a rich heritage. We're proud to be part of the fabric of Western Australia with a strong culture built on local support.

At Bankwest, everything starts and ends with the customer - and that's a good thing. Our colleagues are empowered to make decisions supported by leaders who value diversity of thought and ideas. It's where done is better than perfect because rapid iteration and moving quickly produces a better result for our customers.

Your Team
Lending Team are responsible for, and oversee, Home Loan, Credit Card and Personal Loan product management and Credit Card pricing decisions across Bankwest and are custodians of our brand. We use key customer insights to assist the design, build, and marketing of products that meet the needs of both our business and retail target customer segments. We are accountable for delivering and maintaining the Bankwest product portfolio ensuring we achieve sustainable growth, with products built around customer need. The team champions the customer experience, and consists of strong product delivery specialists, analytical & strategic capability, pricing leadership and product/process experts. Our team is part of the larger Products, Pricing and Analytics Team. We foster a very collaborative and supportive working culture.

Do work that matters
As the
Products Manager
, you will provide strategic, analytic and operational product management support and hold end-to-end accountability for the Bankwest Credit Card and Personal Loan portfolio; including managing regulatory change, strategic project ownership, portfolio analytics and ensuring targets for customer advocacy and business performance are achieved. This role contributes to Bankwest's Vision and Strategy of Sustainable Growth. The role will also involve working with the wider products team on transformational projects focused on improving customer experience.

This role is based in Perth Australia and will be reporting into a Senior Product Manager Credit Card.

Job Description:

• Deliver and implement credit card acquisition strategies and roadmaps in line with the bank's overall business objectives.
• Conduct market research and analysis to identify customer needs and preferences and use insights to drive product innovation and differentiation.
• Continuously improve the customer experience by reviewing and enhancing features, benefits, and digital experience.
• Collaborate with cross-functional teams including marketing, sales, and operations to ensure successful product launches and ongoing management.
• Provide overall support on product deliver and credit card regulatory, compliance and risk activities.
• Stay updated on industry trends and competitor offerings to ensure our credit card products remain competitive in the market.
• Strong understanding of retail banking and credit card products, with a proven track record of developing and launching successful products and/or campaigns.

We want to hear from you if you have

• Preferably have a degree or tertiary qualifications in Finance, Banking, Economics, Accounting or related discipline
• A minimum of 3 years experience in the financial services industry, the majority in a product management or comparable role
• Understanding of regulatory & compliance issues impacting the industry and how this impacts our business
• Strong problem-solving skills and ability to identify and implement fit-for-purpose solution
• Ability to think analytically and use data and insights to make decisions.
• Key communication skills ensuring all product changes are effectively communicated to business stakeholders.
• Strong delivery experience is preferred.

You can be you, we want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow - a brilliant place made by us. We operate in a hybrid working environment, meaning a blend between being in one of our offices and working remotely.

If you're interested in joining this fantastic team, apply now

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 24/09/2025