Enrolment Administrator

• Join our Student Admin team.
• Full-time, ongoing position at our Hawthorn campus.
• HEW4 + 17% super and staff benefits.

About the Role

This position reports to the Coordinator Enrolment Operations and is responsible for efficient processing of all enrolment-related activities and the provision of excellent client service standard in the Enrolment Services team. A dedication to providing outstanding customer service and attention to detail are both critical to this role.

The Enrolment Administrator will be expected to handle a range of enrolment activities including the timely processing of all enrolment-related requests to ensure student enrolment records are accurate and up-to-date. In addition, the incumbent will be expected to respond to general enrolment enquiries and liaise with the broader University community with regards to enrolment matters to ensure the Enrolment Operations team continually provide an outstanding service to our students.

This position contributes to ensuring a high quality, consistent and coordinated service delivery model across the team's responsibilities achieved. The incumbent will be required to work flexibly across Student Administration to support operational needs, enable efficiencies, apply and maintain consistent work practices.

About You

• Well-developed oral and written communication skills with a demonstrated ability to effectively engage with a diverse client and stakeholder group.
• Demonstrated excellence in customer service skills in managing high numbers of enquiries, utilising problem-solving skills to provide information, advice and quality outcomes as a basis for service delivery.
• Demonstrated organisational and time management skills with the ability to manage own workload and prioritise to ensure goals and targets are met.
• Experience in the use of technology with good keyboard skills including large enterprise software systems and the Microsoft Office suite of products.

About Swinburne University of Technology

Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

What We Offer You

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on

Applications Close Thursday 2 October.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact   or call

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to  (general enquiries will not be answered by phone).

Victoria's Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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