Level 2

3 days ago

Maroochydore, Queensland, Australia Cyonic Full time $60,000 - $80,000 per year

The CYONIC IT Opportunity: A Journey You Don't Want to Miss

Join a team where your tech skills meet your people skills — and your career ambitions are truly supported.

At CYONIC IT, we're building more than just reliable systems. We're creating meaningful partnerships with businesses across the Sunshine Coast. This role offers the chance for a talented Level 2 Technician to grow into an Account Manager position, representing our technical excellence with empathy and professionalism.

About CYONIC IT

We've grown from local roots into one of the Sunshine Coast's most trusted IT providers through innovation, teamwork, and a genuine care for people — our clients and our staff alike. Every member of our team is valued for their ideas, their initiative, and their passion for making technology work for people, not just businesses.

Here, you'll be supported directly by leadership who are invested in your success. You'll be encouraged to stretch beyond technical support into client communication, service delivery, and long-term relationship building — all paths that lead toward account management.

What You'll Do
  • Provide Level 2 technical support and assist with systems administration
  • Collaborate closely with teammates to solve problems and deliver great client experiences
  • Communicate regularly with clients to build trust and understand business needs
  • Support technologies including Microsoft 365, Intune, Azure, VMware, Veeam, SentinelOne, Datto, Cisco, and Ubiquiti
  • Help shape our service approach with your feedback and initiative
  • Take ownership of assigned systems and projects with room for autonomy
What We're Looking For
  • Strong technical background across Microsoft 365, Intune, Azure Virtual Desktop, and Windows environments
  • Excellent communication skills — confident with both technical explanations and client conversations
  • A collaborative approach that enhances team morale and efficiency
  • A growth mindset and interest in developing commercial and account management skills
  • A current Driver's License
  • Microsoft certifications are an advantage
  • Strategic Thinker
Why You'll Love Working Here
  • A team-first culture that values positivity, learning, and strong collaboration
  • A clear development path toward Account Manager responsibilities
  • Support from management who value your input and career goals
  • Diverse client projects with opportunities to build deep relationships
  • A genuine commitment to employee happiness and long-term success

If you're working at an MSP or in IT support and crave a more rewarding mix of teamwork, client communication, and career progression — this role is your next step.

Apply now and join CYONIC IT, where your growth is part of our mission.

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