Technical Device Support Specialist
1 week ago
About Us
Smartpay is one of Australasia's largest EFTPOS Payments providers, operating across Australia and New Zealand. We pride ourselves on providing a second to none customer service experience and work hard to ensure we bring the latest technology in EFTPOS and Payments to our customers.
About the Role
As a Technical Device Support Specialist, you will provide Tier 3 support for our EFTPOS and Point of Sale (POS) products. You'll be technically minded, handling on-site installations from start to finish and providing continuous technical support to our customers.
This role is based in our modern CBD office and requires some customer onsite visits across Sydney metro and regional areas to ensure the best possible customer experience.
Responsibilities include:
- Setting up and configuring POS and terminal hardware and software, ensuring proper connectivity and functionality
- Troubleshooting and resolving technical issues related to hardware and software
- Providing training to customers and internal teams
- Effectively communicating technical information to both technical and non-technical audiences
What you'll bring
- 2+ years' experience in user support and troubleshooting hardware and software issues
- Minimum of 1-2 years' technical support experience is required
- Strong hands-on experience with POS systems and payment terminals
- Experience with EFTPOS or payment terminal systems is preferred but not required
- The ability to learn new technologies and devices quickly
- A go getter with proven troubleshooting and problem-solving skills
- Australian permanent residency or citizenship is required
Come and join our team
Smartpay's mission is to provide industry-leading, world-class customer service and therefore we seek the best people to serve our customers. We act with integrity, care about our customers and each other, and always seek opportunities to grow as individuals and as an organisation. We are immensely proud of our culture - from the moment you step through our doors, you'll feel welcome and a part of our journey.
You'll enjoy:
- We're a social and supportive team (our love language is food)
- Stunning office in the heart of Sydney's CBD close to public transport
- Varied role where no two days are the same
- Dynamic, fast-moving company with lots of exciting opportunities
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