Membership Manager – Luxury Hospitality

7 hours ago

Melbourne, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

We are seeking a polished and strategic Membership Manager to lead acquisition, engagement, and retention for a new luxury hospitality venture launching in Australia in 2026.

This role will play a pivotal part in shaping the Membership experience for a high-profile opening, ensuring strong growth, meaningful engagement, and premium service standards that reflect a world-class brand.

What We Offer

  • Training and global mobility opportunities
  • A commitment to wellbeing
  • Global benefits
  • The chance to help build a legacy brand in the luxury lifestyle and hospitality space.

Key Responsibilities

Strategic Membership Growth & Engagement

  • Develop and execute Membership acquisition and engagement strategies.
  • Ensure Members maximise their benefits through curated events and personalised experiences.
  • Collaborate with Marketing, Events, and Operations to align initiatives with broader business goals.

Relationship & Stakeholder Management

  • Build and maintain strong relationships with prospective and existing Members.
  • Serve as the first point of contact for Membership enquiries and feedback.
  • Proactively respond to Member requests and manage conflict resolution with a professional, solutions-oriented approach.

Retention & Satisfaction

  • Design and deliver proactive retention strategies.
  • Analyse Member feedback and data to inform improvements.
  • Oversee Membership administration, including applications, renewals, and records management.

Operational & Team Leadership

  • Support the growth and development of the Membership team closer to launch.
  • Manage reciprocal club relationships to expand Member benefits.
  • Deliver weekly reporting and insights on Membership trends

Requirements

Experience

  • Minimum 3+ years in Membership, VIP guest relations, customer experience, or similar roles (hospitality or luxury environment preferred).
  • Demonstrated success in acquisition and retention strategies.
  • Proficiency with CRM systems and reporting tools.

Skills

  • Exceptional interpersonal and communication skills.
  • Strong organisational and analytical abilities.
  • Ability to lead and motivate junior staff.
  • Commercially minded and data-driven.
  • High value Sales, Marketing or PR experience advantageous.
  • Candidates with good knowledge of wine and fine dining environments preferred.

Attributes

  • Passion for hospitality, wine and premium service.
  • Professional, proactive, and detail-oriented.
  • Collaborative and adaptable, thriving in fast-paced settings.
  • Comfortable working in a launch/pre-opening environment and attending events outside of traditional office hours

How to Apply

Please send your CV and a cover letter outlining your relevant experience and why you are excited about shaping the membership experience for a new luxury hospitality venture.

Please note:

  • Only shortlisted candidates will be contacted.
  • No recruitment agencies, please.

Diversity & Inclusion

We are committed to fostering a respectful, inclusive, and diverse workplace. We encourage applications from all backgrounds and identities.

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