Account Manager, Global Custody Account Management

What is this position about?

As part of a growing local and global custody business, our custody account management teams are responsible for day-to-day transactional management for our clients and our client's appointed third-party asset managers across our global custody service offering. They work closely with our client service managers and relationship managers as well as our onshore and offshore processing teams to ensure excellent service delivery and timely query resolution.

Primary Role Responsibilities

• Day-to-day transactional management of the client and third-party asset manager relationships assigned to you
• Responding to transactional enquiries and incidents, working these through to a resolution with internal stakeholders in a timely and effective manner
• Representing the voice of our clients and third-party asset managers with internal stakeholders to ensure their requirements are well represented and understood
• Oversight of custody reconciliation breaks and engagement with clients and third-party asset managers as required to clear breaks
• Resolution of internal queries and issues, including non-receipt of funds and unadvised credits and failing trades
• Back up and cross cover other team members in times of absence
• Ensuring BNP Paribas internal policies and controls are understood and adhered to
• Following the procedures of the team and escalation when there are gaps or processes not able to be completed.

What is required for you to succeed
?

• Minimum 5 years' experience in financial services, ideally within a global custody environment
• Ability to demonstrate an awareness of the Australian superannuation market and the key players within it
• Ability to work collaboratively with internal teams and stakeholders to ensure optimal client experience
• Ability to simplify complexity, particularly when remediating operational issues
• Ability to work in a fast-paced environment and prioritise accordingly
• Ability to identify and assess risks and impacts quickly
• Strong written and verbal communication
• Focus on client service, balanced with protecting the bank
• Degree in finance, economics or other banking related topics is beneficial but not mandatory

About BNP PARIBAS
BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

BNP Paribas MixCity which fosters better representation of women at all levels of the organization

Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at or and ask for the Talent Acquisition Manager in the HR Team).

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year