Team Leader Program Support Officer

Why work for BEST?

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role:Join a dynamic operations team in this permanent position based in Tamworth. This position is full-time or part-time across 5 days for the right candidate. 

The Team Leader Program Support oversees the call centre's daily operations, ensuring exceptional customer service and efficient processes. Leading and supporting Program Support Officers, this role combines team supervision with a hands-on approach—managing calls, resolving complex enquiries, and coordinating outreach caseload management. The position ensures service quality, compliance, and contributes to BEST's vision through effective leadership and operational excellence

To be successful in this role you will excel at driving performance in the 4 key areas outlined below: 

1. Leadership & People Management
2. Customer Service & Call Managment.
3. Compliance & Data Management.
4. Outreach Caseload Management.

About You:Skills, Experience and Attributes:

• Exceptional communication, negotiation, interpersonal, and customer service skills.

• Proven ability to lead, coach, and motivate diverse teams to meet or exceed targets.

• Strong time management, organisation, and multitasking skills under pressure.

• Advanced analytical and problem-solving skills, with the ability to interpret and act on data.

• Demonstrated business acumen and commercial awareness.

• Resilient and solution-focused, with a positive attitude in challenging situations.

• Knowledge of contractual frameworks, privacy principles, and accurate record-keeping, or willingness

to develop in these areas.

• Commitment to fostering a positive, safe, and inclusive workplace culture.

• High attention to detail, with strong digital literacy and administrative skills.

• Flexible and adaptable in dynamic, fast-paced environments.

Qualifications, Licences and Checks:

• Relevant qualifications in Employment Services and/or Community Services desired, but not essential.

• Current Driver's License (Class C or above).

• Working with Children Check (or willingness to obtain).

• Police Check (or willingness to obtain).

How to Apply:Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team. 

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact: 

Cal Eardley (HR Advisor):

 

OR 

Rebecca May (Operations Manager):

Applications close 16 September 2025 at 11.59pm

Apply now, don't delay as we will be proceeding to interviews.