eCommerce Specialist

2 weeks ago

Brisbane, Queensland, Australia Gybe Consulting Full time $90,000 - $120,000 per year
About the Company
This business is redefining the way customers experience health and wellness products online. With a loyal and fast-growing customer base, they've built a reputation for putting science, service and community first. From formulation to fulfilment, every touchpoint is thoughtfully crafted—and their digital presence is no exception.

They're on a mission to improve lives, one product and one customer experience at a time. This is your chance to play a key role in elevating their eCommerce performance to new heights.

About the Role
This is a newly created position reporting to the Head of eCommerce. You'll manage the day-to-day running of their Shopify site and work with internal stakeholders and external agencies to ensure the online store is high-performing, user-friendly, and optimised for growth.

The Responsibilities
  • Managing the end-to-end performance of their online store, including product listings, merchandising, and on-site promotions
  • Collaborating with developers and external SEO/CRO agencies to implement optimisation strategies
  • Analysing site metrics, customer journeys and AOV to drive ongoing improvement
  • Executing conversion rate optimisation (CRO) initiatives, including A/B testing and landing page enhancements
  • Working cross-functionally with digital, creative and customer service teams to ensure a cohesive brand and customer experience
  • Coordinating with the marketing team to ensure new product and campaign launches are executed flawlessly online
  • Monitoring and reporting on key KPIs such as traffic, bounce rate, conversion rate, and sales performance
  • Supporting new app integrations and system improvements within the Shopify ecosystem
About You
We're looking for someone who thrives in a collaborative, performance-led environment. You'll be curious, data-driven and hands-on, with a love for turning insights into action.

The Experience Required
  • Strong experience with Shopify and a solid understanding of eCommerce operations
  • Proven background in conversion rate optimisation and website analytics (GA4, Hotjar, etc.)
  • A strategic mindset with strong attention to detail
  • Ability to manage agency relationships and brief effectively
  • Strong communication and stakeholder management skills
  • Familiarity with SEO fundamentals and email platforms (Klaviyo is a bonus)
  • A passion for digital innovation and continuous improvement
The Offer
  • Work for an innovative consumer product brand with global growth ambitions
  • Flexibility to work across office and remote (typically 3 days in office)
  • A collaborative team culture with regular social events and wellness initiatives
  • A product range you can be genuinely proud of
  • Bonus opportunities based on business performance
  • An empowering environment where your ideas will be heard—and tested
Keen to apply your technical eComm skills where they'll make a real impact? This is the perfect role for someone who wants to roll up their sleeves and help shape the future of an already-successful online business.

If this isn't the role for you, we are continually managing a diverse portfolio of digital opportunities. Please reach out to Michael at [email protected] so we can chat further about your job search.

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