National Manager

2 days ago

Canberra n Capital Territory, Australia Services Australia Full time $200,000 - $250,000 per year

About us

Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians. We support the economic, health and social wellbeing of Australia by delivering high-quality services and payments to the community on behalf of government. Our agency's responsibilities include Centrelink, Medicare and Child Support services, as well as whole of government services such as myGov.

Our goal is to make government services simple, so people can get on with their lives. We're modernising the way we work to deliver a simple, helpful, respectful and transparent experience for customers.

Job description

Reporting directly to a General Manager, and as a key member of the agency's executive, you will play an important role in the effective leadership and management of the agency. You will contribute to the continued transformation of the agency and provide high level advice to the Chief Executive Officer and Minister.

We are looking for flexible and versatile leaders, with excellent leadership and interpersonal skills, sound judgement, strong customer focus and ability to engender respect and trust. Candidates must be driven to continuously learn, innovate and achieve outcomes in a dynamic, fast paced and challenging environment.

The agency is looking to fill National Manager roles in strategy, program management, service design, corporate and service delivery.

Tertiary qualifications in a relevant field are highly desirable.

The roles may be filled on an ongoing or non-ongoing (fixed term) appointment.

A merit pool may be established to fill similar roles as they become available within an 18-month period.

Location

Consideration will be given to high quality candidates who reside in Adelaide, Brisbane, Canberra, Melbourne, Sydney and Perth. Other locations may be considered by exception.

Salary and benefits

  • The Senior Executive Band 1 level offers an attractive remuneration package, including 15.4% superannuation and salary packaging options.
  • Conditions that support your health, wellbeing and lifestyle.
  • Generous leave provisions, including accruable annual leave of 23 days per year with the capacity to purchase an additional 4 weeks' annual leave per year after 12 months service.
  • Accruable personal leave including sick and carers leave at 18 days per year.

Eligibility

To apply you need to be an Australian citizen.

An applicant's suitability for employment with the agency will be assessed through a pre-employment screening process. This will include identity and criminal history checks.

You'll also need or have the ability to acquire an Australian Government security clearance to the appropriate level for the position. This will be arranged for you if you're successful.

Apply

Before applying, please obtain and review the Candidate Information Pack from the following link:

Applications must be submitted using the online recruitment system.

For a confidential conversation regarding the role, please contact:
Lionel Riley on
or

. Enquiries will be kept in strict confidence.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

Please note, applications close 11:30PM AEST, 12 September 2025.

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