Skin / Dermal Therapist

At MELANIE GRANT, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to MELANIE GRANT.

About the Role:

As a Skin/Dermal Therapist, you are the ultimate MG ambassador. You lead by example and treat all clients with the utmost respect, ensuring they feel welcome, confident and at ease. Combining a passion for skin care, beauty and client experience, the Skin/Dermal Therapist delivers a unique, exclusive, and engaging service for each client during every treatment or consultation.

Main Responsibilities:

• Delivers a unique, exclusive, and engaging service for each client during every treatment or consultation
• Leverages products, services, sales techniques, and clienteling in order to recruit, loyalise and grow client return rate in collaboration with their team
• Ensures that the treatment room and studio floor are maintained to the highest of standards
• Maintains the treatment room by properly maintaining  tools, devices and equipment within
• Maintains infection control to the highest of standards
  
  Maintains clinical notes within best practice guidelines
• Shares best practices with the team and contributes to the nourishment of their collective knowledge (peer to peer learning)
• Participates in on-going development and skills training

Client Experience:

• Develops a long-lasting relationship with clients rooted in authenticity, relevance, and emotional connection
• Provides skincare treatments and personalised skincare consultations; understanding their needs and proposing a treatment plan and/or skincare regime that addresses their concerns
• Masters skincare diagnosis and protocols of all services and treatments; perfectly executing them
• Systematically offers both a service and an experience along with a follow up invitation that turns each client experience into a memorable MG moment
• Share with clients and fellow team members your skincare expertise
• Act as a Skin Care Advisor to create a trustful relationship with clients

You Are Energised by

• A Passion for skin care, beauty and luxury client care
• Working in a highly collaborative environment
• Making things beautiful by providing the ultimate experience in studio
  
  Being truly service minded
• Fostering a meaningful client experience centered around inclusion and connection
• Curiosity and desire to learn and grow professionally within the world of skincare

What You Will Bring To The Team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills

Position Requirements:

• A minimum of 2-3 years' experience within a luxury spa or clinical environment
• This position requires a diploma or degree qualified therapist
• Skilled and knowledgeable regarding skincare formulations and ingredients
• Knowledgeable of the skin's anatomy and physiology
• Excellent communication skills with a keen desire to create the ultimate client experience
• A flexible schedule with the ability to work some late nights, weekends, and some holidays

Benefits and Perks:

• Sales Commission
• Treatment Allowance
• Product Incentives
• Travel Opportunities
• World Class Training