Service Delivery Analyst

2 days ago

Adelaide, South Australia SA Health - Dept for Health and Wellbeing Full time $98,478 - $104,165 per year
  • Department for Health and Wellbeing – Digital Health SA – Service Delivery and Business Administration Services
  • Salary: $98,478 to $104,165 – ASO6 – Full Time / Term Contract up to 28 Aug 2026

Overview:

  • The Service Delivery Analyst takes an interest in the metric information across the IT Service Management discipline areas in order to identify trends, patterns and exceptions to norms in order to plan appropriate service improvement activities.
  • The Service Delivery Analyst is responsible for the design, creation and delivery of comprehensive Management Information Analysis and Reporting methods for Digital Health SA management, primarily focussed on IT service performance metrics to measure, monitor and improve service delivery across SA Health.
  • The Service Delivery Analyst is responsible for coordinating the lifecycle of all ICT operational problems to ensure prevention of incidents and minimise the impact of incidents that cannot be prevented across the production environment. The incumbent will contribute to root cause analysis and coordinate remedial corrective actions to ensure systemic problems are effectively resolved
  • The Service Delivery Analyst will also formulate recommendations or undertake agreed Project tasks contributing to business and DHSA improvement initiatives.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref:

Criminal History Screening Requirement

  • A 'National Police Certificate' NPC (also known as a 'Nationally Coordinated Criminal History Check' NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Fabricio Bonilla

Senior Manager, Service Management

Phone:

E-mail:

Application Closing Date

Monday, 10 November 2025 – 11:55PM

Attachments

  • Service Delivery Analyst - DHSA - Role
  • Australian applicant guidelines
  • International applicant guidelines

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