Senior Advisor School Operations and Programs

Company description:

About Brisbane Catholic Education

Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

Job description:

About our team

The School Operations and Programs team collaborates with senior leadership and other executive functions to provide advice, leadership, and support for projects, programs and BAU activities. We offer operational support for principals, including welcoming and supporting new and acting principals, and providing general operational advice. Our team also manages the Principal Performance and Development Summative Review process, complex complaints and the provision of professional learning around Critical Incident management and support for principals and leadership teams.

Summary

BCE seeking a Senior Advisor who can effectively contribute to a team that undertakes complaint management, compliance and operational responsibilities. The successful candidate will be able to engage and interact with stakeholders across a complex educational environment through various modes of communication.

• Location: BCE Office - Woolloongabba
• Work hours: Full-time | Flexible working arrangements available
• Salary: $137,560 - $152,836 + super
• Status: Permanent (continuing) | Commencing October
• Ad close day: 21 September 2025
• Contract us:

About the opportunity

In this position you will be responsible for:

• Provide specialised advice and support to schools on operational management, compliance, and complaints handling, ensuring alignment with BCE policies and procedures.
• Lead and document investigations into school feedback and complaints, preparing high-quality, evidence-based reports.
• Collaborate with internal teams to design and roll out strategic programs that enhance school operations, build capability, and support continuous improvement across the BCE network.
• Conduct thorough analysis of operational data and educational research to generate insights that shape policy updates, program enhancements, and strategic planning.
• Work closely with Policy and Performance teams to identify gaps, recommend improvements, and implement solutions that strengthen school compliance and risk mitigation frameworks.
• Manage and deliver key projects focused on improving operational efficiency, ensuring schools meet system-wide compliance requirements and performance benchmarks.
• Create fit-for-purpose policies and resources tailored to school needs, and regularly review their effectiveness to ensure they remain relevant and impactful.
• Build strong relationships with new school leaders, offering mentorship and practical advice to help them navigate BCE's operational frameworks and succeed in their roles.

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• Deep expertise in in managing end-to-end process of complaints.
• Strong digital, systems, recording and reporting capability.
• Proven success is resolving complaints in a trauma informed approach.
• Exceptional communication, negotiation, and conflict management skills.
• A commitment to respectful Christian relationships.
• Tertiary qualifications in Education, Psychology or a related field.
• Experience in education, not-for-profit, government, or faith-based sectors will be highly regarded.

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Full registration with Queensland College of Teachers (QCT) or
• Positive Notice Blue Card for working with Children.

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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