Veterinary Customer Care Assistant

1 week ago

Brisbane, Queensland, Australia Park Ridge Animal Hospital Full time $45,000 - $60,000 per year

Join Us as Our Next Customer Service Legend

At Park Ridge Animal Hospital, we're proud to be known for two things:

  • Delivering exceptional care to every small animal that comes through our doors.
  • Being a workplace where talented people love to work, grow, and stay.

With a team of over 50 dedicated professionals, we're a fast-paced, dynamic hospital where resilience, quick thinking, and a positive attitude are essential.

We're looking for a Customer Care Assistant who can confidently handle the front line of our client service—someone who thrives in a busy environment, solves problems with ease, and brings warmth and professionalism to every interaction.

Please note: If you're a junior nurse seeking a pathway into nursing, this is not the role for you. Our Customer Care Team focuses exclusively on reception and client service.

About the Role

This is a role for someone who enjoys variety, challenge, and the satisfaction of being the first point of contact for our clients. You'll be the calm, capable presence that keeps things running smoothly—whether that's managing a busy phone line, greeting clients, or handling unexpected situations with grace.

Yes, you'll see adorable puppies and kittens—but you'll also be part of a hospital that provides emergency care, which means some days will be emotionally challenging. Your professionalism, empathy, and ability to stay composed will make all the difference.

What makes us different? We don't just "do" customer service—we own it. We believe the front desk is the heartbeat of the hospital, and we treat our team like the VIPs they are. You won't be "just reception" here—you'll be the voice, the face, and the calm in the storm. And unlike some workplaces, we don't just talk about our values—we live them daily (with a healthy side of laughter).

We're Looking for Someone Who Is:

  • Resilient: Able to bounce back quickly and adapt to changing situations.
  • A Problem Solver: Quick to assess, decide, and act.
  • Calm Under Pressure: Keeps a level head when things get busy or intense.
  • Independent: Confident making decisions without constant direction.
  • Versatile: Happy to tackle both the exciting and the routine tasks with equal commitment.

Requirements

  • Proven experience in a fast-paced customer service role.
  • No veterinary industry experience required—we'll teach you the animal-specific side.
  • Strong decision-making skills and the ability to thrive in a busy, sometimes challenging environment.

The Successful Applicant Will:

  • Show us how they live our core values: compassion, humour, enthusiasm, respect, teamwork, and trust.
  • Be available for part-time (minimum 25 hours/week) or full-time work.
  • Be willing to work weekends (1 in 4) once training is complete.

Why You'll Love Working with Us

You'll join a supportive, values-driven team that works hard, supports each other, and celebrates wins—big and small. We believe in clear expectations, open communication, and making sure our people feel valued every single day.

And here's the fun part—our team culture is built on equal parts professionalism and personality. We take our work seriously, but we don't take ourselves too seriously. Expect team banter and a workplace where humour is just as important as hard work.

If you're ready to bring your professionalism, problem-solving skills, and positive energy to a role where no two days are the same, we'd love to hear from you.

Apply now and become the welcoming face of Park Ridge Animal Hospital.

Click on the link at the end of the ad to see a video on why Park Ridge Animal Hospital might be the workplace for you.

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