State Service Manager
2 weeks ago
About Us
O'Brien is a proudly Australian-owned company with a national footprint, delivering modern energy solutions that prioritise efficiency, reliability, and emissions reduction.
Our diverse and skilled team supports industrial and commercial clients across the country with tailored hot water, steam, and furnace system solutions. We offer complete end-to-end services—from consulting and design to project delivery, maintenance, and specialised training.
The Role
As NSW State Service Manager, you'll play a key leadership role in ensuring the smooth delivery of service and maintenance operations while driving continuous improvement across client outcomes, team development, and business processes. Your responsibilities will include:
- Building and maintaining strong relationships with key clients
- Ensuring timely and high-quality technical service delivery
- Leading a team of technicians, including recruitment, training, and performance development
- Overseeing financial performance, planning, and reporting
- Supporting scheduling and resource planning in collaboration with our operations team
- Championing safety as a core operational priority
- Leading contingency planning and improving our rapid-response capability
- Being available for occasional after-hours support and interstate travel (with overnight stays)
This is a Senior Leadership Position, based in our Preston, NSW office and requires a strong balance of operational, people, and client engagement skills.
About You
We're looking for a confident, proactive leader who is passionate about service excellence and delivering positive outcomes for clients and teams alike. You'll thrive in this role if you have:
- 5+ years' experience in service or operations management, ideally in industrial or technical environments.
- While boiler industry experience is preferred, if you have experience working with compressors, pumps, chemical dosing systems, or turbines, we strongly encourage you to apply—your background will be highly relevant to our work in steam, hot water, and boiler infrastructure.
- A trade qualification or engineering background (highly desirable)
- Strong coordination, planning, and communication skills
- A genuine interest in energy efficiency, industrial systems, and continuous improvement
- A valid driver's licence
What We Offer
- Competitive salary + performance-based bonus
- Fully maintained company vehicle
- Opportunities for professional development and training
- Supportive and collaborative team culture
- A chance to contribute to Australia's energy transformation journey
We are proud of the high standards we uphold in our work. Our culture is built on curiosity, collaboration, and mutual support, all aimed at consistently delivering outstanding outcomes for our clients.
Ready to Apply?
If you live in Australia and have the required work rights, we'd love to hear from you. Please submit your CV and a cover letter outlining your experience and interest in this role.
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