Network Lead

2 weeks ago

Northern QLD, Australia Container Exchange (Qld) Full time $80,000 - $120,000 per year

Our Values: Be proactive – Value others – Work together - Contribute positively – Be transparent

About Us:Container Exchange (COEX) is the not-for-profit organisation appointed to manage and grow QLD's Containers for Change. Our vision is 'no container goes to waste' and we're committed to driving change for future generations. Since we began in 2018, we've kept more than 10 billion containers out of landfill, returning more than $1 billion in 10-cent refunds to households, charities and community groups. We are proud to be driving a program that delivers positive environmental, social and economic impacts, and we're continuing to invest in innovative solutions that ensure all can access the benefits Containers for Change brings

The Role:As our Network Lead you'll be responsible for overseeing our Container Refund Point network within the Townsville region. Reporting to our Network Manager you'll play a key part in driving operational excellence by ensuring compliance, enhancing safety and optimising performance across our network.

  • Stakeholder engagement and customer satisfaction: Collaborate with operators to improve recovery rates, manage operator touchpoints and complaints and implement NPS cards to measure and enhance satisfaction.
  • Compliance and safety management: Ensure adherence to compliance standards, conduct regular site audits and operator reviews and implement standard operating procedures to maintain a compliant work environment.
  • Operational efficiency and cost control: Monitor and manage network costs, maintain traffic and movement plans and oversee incident reporting and resolution.
  • Continuous improvement and innovation: Drive ongoing improvements in customer experience, identify growth opportunities and support innovation through regular performance reviews and feedback loops.

Who You Are:Our values - be proactive, value others, work together, contribute positively and be transparent are at the heart of our exceptional culture, so we're looking for team members who not only share them, but are eager to be part of a team that brings them to life.  In addition to alignment with COEX's values, you share our passion for sustainability and have exceptional relationship building skills.

Desired skills and experience:

  • Experience in a similar role, working across multiple sites supporting stakeholders to drive growth and continuous improvements.
  • Contributions to a culture where safety, risk management, compliance and governance are valued.
  • Exceptional stakeholder management skills, underpinned by a collaborative approach and a proven ability to build strong and effective partnerships.
  • Excellent communication skills and highly developed interpersonal skills.
  • Exemplifies a high level of professionalism, maturity and integrity, demonstrating the confidentiality and respect needed to handle business matters.
  • Excellent time management, organisational skills, and administrative capabilities.
  • Ability to understand and analyse reports and operational requirements to support informed decision-making.

Qualifications and other:

  • Queensland Driver's License
  • Eligibility to hold a Blue Card.

How to Apply:If you're ready to join a team that's making a real difference, we want to hear from you. Apply now through SEEK.

Containers for Change (COEX) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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