Senior Site Reliability Engineer – Remote

Who Are We?

Airlock Digital is the global leader in application control and allowlisting, providing cutting-edge solutions that protect organizations worldwide from cyber threats. Our innovative platform allows businesses to "Allow what you trust. Prevent what you don't," helping them safeguard critical systems with confidence. With a deep understanding of the operational challenges in cybersecurity and extensive industry experience, Airlock Digital's mission is to make allowlisting accessible, scalable, and straightforward for all users.

We are expanding rapidly across Australia, North America, and EMEA to support our growing global customer base. Our team members are a bunch of awesome humans, who are friendly, collaborative and humble rock stars – we work hard and are always willing to help each other out.

We are proud to have been recognized as one of Australia's Greatest Places to Work in 2024. Our leadership team emphasizes flexibility, understanding that team members thrive when they can work in an environment that suits them. We trust our team members to excel in their roles, fostering a culture of empowerment and collaboration.

What We Are Looking For

We are seeking to appoint a Senior Site Reliability Engineer to join our dynamic team and ensure the reliability and scalability of our systems and services. This opportunity will suit someone who has a passion for optimising performance, thrives in a collaborative environment, and loves tackling challenges that keep systems running smoothly. A brief view into what the role entails…

• Designing, implementing, and maintaining highly available, scalable, and fault-tolerant systems and services.
• Introducing best practices into Airlock Digital around observability, SLO's and reliability.
• Continuously monitoring the performance, availability and security of Airlock Digital systems and services and proactively identify and resolve issues.
• Identify areas for improvement across the organisation and drive engineering-wide technical change in the field of site reliability.
• Collaborate with cross-functional teams to implement and maintain deployment pipelines, monitoring tools and automated testing frameworks.
• Develop and maintain document of systems, processes and procedures to ensure knowledge transfer and continuity.
• Lead incident response, root cause analysis and post-mortem activities to identify and address underlying issues.
• Work with Software Developers to design and implement scalable and resilient applications services and infrastructure.
• Participate in on-call rotation to ensure 24/7 support for critical systems and services.

What You'll Need

• 5+ years of hands-on experience in Site Reliability and Observability Engineering, DevOps or Infrastructure Engineering, debugging, diagnosing and resolving high-severity incidents.
• Commercial experience in in at least one programming language such as Python or Go.
• Solid experience with automation tools such as Ansible and containerisation tools like Docker and Podman.
• Deep understanding of distributed systems, networking, operating systems, and cloud computing.
• Proven ability to work autonomously, taking initiative and managing tasks independently with minimal direction.
• Strong troubleshooting and problem-solving skills, and experience in incident response, root cause analysis, and post-mortem activities.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.
• Experience with Splunk for log management and data analysis.
• Excellent communication skills and the ability to share your ideas and opinions through respectful proposals, presentations, and discussions in a collaborative environment.
• Applicants will need to have unrestricted rights to work in Australia to be eligible for this role (which will be verified during our recruitment process).
• Successful applicants will need to be willing to obtain a National Police Check as part of the final stages of our recruitment process.

Bonus Points (nice to have, but not essential):

• Experience in leading and mentoring team members.
• Familiarity with monitoring tools such as Datadog, New Relic, Dynatrace, or Grafana.
• Experience with Zabbix for monitoring and analytics.
• Previous experience working in a start-up or scale-up environment.

What We Offer

• Flexible Work Environment: One of our key benefits is the flexibility we offer team members within their working schedule and working environment. As a result, this role can be either a hybrid position working remotely and in person at the Adelaide office, or a fully remote role, based anywhere in Australia.
• Paid Volunteering Time: We encourage giving back to the community with dedicated paid volunteering hours.
• Birthday Leave: We offer team members the opportunity to celebrate their birthday annually with a paid day off of birthday leave, to be taken anytime during the team member's birthday month, at no cost to their annual leave balance.
• Paid parental Leave: We offer 6 weeks paid parental leave for our team members that have been with us for at least 6 months
• Home Office Allowance: A $1,200 allowance to help you set up your home office.

We believe in supporting our team members both personally and professionally, fostering an environment where everyone can thrive.

Please note: All interviews are conducted virtually.

We will be assessing applications as they come in, so we encourage you to hit Apply Now and send your resume through to us as soon as possible. No contact from recruitment agencies, thank you.