In-House IT Systems and Support Lead

7 days ago

Sydney, New South Wales, Australia Dental Lounge Full time $80,000 - $120,000 per year

In House IT Systems and Support Lead - Job Description

As our dedicated IT Support & Systems Lead, you'll be the go-to person for all things tech—providing hands-on support across hardware, software, networks, and systems across all of our dental clinics. You'll ensure our practices run smoothly, securely, and with minimal disruption, while helping us evolve our digital infrastructure.

Key responsibilities:

Helpdesk & Support

  • Provide timely support across all sites (in-person  + remote)
  • Manage user accounts, access permissions, device setups and onboarding
  • Troubleshoot issues with workstations, printers, phones, and clinical equipment

Systems & Infrastructure

  • Maintain and monitor network performance, backups, and security protocols
  • Oversee cloud-based systems (e.g. Office 365, HubSpot, VoIP, imaging software)
  • Coordinate software updates and hardware replacements
  • Managing web hosting & data storage
  • End-to-end domain management and liaison with hosting providers

Cloud & Systems Administration

  • Administer Office365 (user accounts, shared mailboxes, distribution groups)
  • Oversee cloud-based systems (e.g. Office 365, HubSpot, imaging software)
  • Support integrations with Hubspot and other cloud platforms

Vendor & Asset Management

  • Liaise with external providers (e.g. internet, software, equipment suppliers)
  • Maintain IT asset registers and lifecycle planning
  • Support procurement and onboarding of new tech

Project Support

  • Assist with system rollouts, upgrades, and integrations (e.g HubSpot)
  • Contribute to documentation, SOPs, and training materials
  • Collaborate with operations team on automation and workflow improvements

What We're Looking For

  • 3+ years experience in IT support, ideally in a multi-site or dental clinic setting
  • Strong knowledge of Windows environments, Office365, networking and cloud platforms
  • Familiarity with dental software (e.g. D4W, imaging systems) is a plus
  • Excellent troubleshooting, communication and stakeholder management skills
  • Experience with web development (wordpress and elementor) is a plus
  • Familiarity with CRM systems such as HubSpot
  • Ability to work independently and prioritise across competing demands

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