Service Manager

1 day ago

Tweed Heads, New South Wales, Australia The Shift People Pty Ltd Full time $80,000 - $120,000 per year
  • Tweed Heads
  • Immediate Start
  • Temporary with view to Permanent

Our client is seeking an experienced and inspirational Service Manager to lead their Assisted Living program in Tweed Heads. This is an opportunity to step into a pivotal leadership role within a purpose-driven organisation that supports vulnerable individuals across the community.

About the role

You'll be steering the ship — managing the operational delivery of high-quality, person-centred services while leading a passionate team of Coordinators, Case Workers, Senior Coordinators and Support Workers.

Your focus will be on service excellence, compliance, staff leadership, and continuous improvement — and you'll play a key part in shaping outcomes for clients and the broader program.

This position is available for an immediate start on a temporary basis, with strong potential to transition to permanent employment.

What you'll be doing

Your day-to-day will blend leadership, operational oversight and community impact, including:

  • Leading multiple teams across different locations to deliver culturally safe, person-centred support
  • Matching staff skillsets to client needs to ensure the best experience possible
  • Overseeing case planning, reviews, service planning, and client outcomes
  • Ensuring quality, compliance, and alignment with legislative, program and budgetary requirements
  • Monitoring contracts, performance obligations, budgets and reporting
  • Analysing service provision data and driving growth opportunities
  • Managing rosters in partnership with the central rostering team
  • Providing strong, values-driven leadership with a focus on team culture and development
  • Supporting after-hours on-call requirements
  • Building relationships with stakeholders, community networks, government bodies and service providers
  • Handling feedback, complaints, consultation processes and continuous improvement initiatives

What you'll bring

  • Qualification in Individual Support, Leadership/Management, or significant experience in a similar role
  • Strong leadership experience in community services, mental health, assisted living or similar sectors
  • Experience supporting clients with complex needs — including mental health, trauma, crisis and physical support requirements
  • Confidence managing budgets, contracts, and KPIs
  • Excellent communication, stakeholder engagement and problem-solving skills
  • Intermediate computer proficiency (Microsoft Office Suite)
  • Current Driver's Licence, NDIS Worker Screening / Yellow Card (QLD), and a satisfactory Police Check

Why this role stands out

This is one of those roles where you can genuinely shape a service, elevate a team, and influence client outcomes in a really meaningful way. If you're driven by purpose and love leading people toward shared success, you'll thrive here.

Plus, with the potential to move into a permanent leadership position, it's a fantastic opportunity to make your mark.

For more information, please contact Lauren Rodwell from The Shift People on

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