Aboriginal Entry Point Team Leader

About Ngwala:

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About the Role:

The Entry Point Team Leader provides leadership and operational oversight to the Aboriginal-Specific Homelessness Entry Point program. This role is responsible for ensuring the team delivers high-quality, culturally designed, strengths-based support to clients. The Team Leader ensures performance targets are met, services are delivered within budget, and team members are supported in their work with a complex and vulnerable client group. Acting as the main point of contact for the team, the Team Leader offers guidance, direction, and support to maintain effective and culturally safe service delivery.

Key Responsibilities:

• Leading, mentoring, supporting, and motivating Entry Point workers with the necessary support, supervision, training, performance development and guidance to ensure quality service provision to community.
• Oversee client engagement and outcomes planning undertaken by the Aboriginal Entry Point workers, ensuring culturally safe and effective support practices.
• Respond to referrals within 24-hour timeframe and delegate client referrals based on worker suitability, capacity, and client needs.
• Provide timely and appropriate case management responses to clients, including managing expectations when the team has no capacity to take on new cases.
• Complete and or update Initial Assessment and Planning Tools when necessary to support client outcomes.
• Apply effective de-escalation strategies to manage challenging situations and ensure the safety and wellbeing of clients and staff.

Skills & Experience:

• Leadership skills to lead and inspire a team, fostering a collaborative and supportive work environment.
• Significant experience and understanding of Housing and Homelessness systems.
• Ability to provide leadership and line management supervision to a team of specialist Homelessness services workers
• Demonstrate knowledge and understanding of Aboriginal culture, along with a strong commitment to the Aboriginal community and awareness of the issues surrounding homelessness and their impact on Aboriginal people.
• Demonstrate strong case management skills complemented by effective organisation and time management abilities.
• Ability to work well within a team and take initiative when needed to support team goals and client outcomes.

Mandatory Requirements:

• Current Victorian driver's licence
• National Police Certificate (not older than 3 months)
• Victorian Employment Working with Children Check

What We Offer:

• Full Time role, Monday to Friday 9 AM to 5 PM
• Crisis Accomodation Level 3.2
• NFP Salary Packaging Benefits up to $15,900
• An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
• A supportive and culturally inclusive work environment.
• Ongoing professional development and training.

How to Apply

If you are passionate about supporting individuals on their recovery journey and promoting cultural safety, we would love to hear from you. Please provide the following:

• A cover letter outlining why you would be a great fit for this role
• A resume which outlines your educational and employment background

*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check.