Coordinator, Global Partnerships

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit

The Coordinator, Global Partnerships – Australia/New Zealand supports and coordinates the efforts of the Partnerships team in the region in achieving annual network sales and engagement goals.

This is a part-time role, working approximately 24 hours a week.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Coordinate and manage Partnerships communications and materials in conjunction with the Partnerships Team.
• Participate in and support the development and implementation of new Partnerships and new partner onboarding in conjunction with the Partner Onboarding Manager. Support the management of new partners to increase growth, involvement, and engagement in the network.
• Partnerships Communications:
• Support in quarterly calculations of Management Fees for all partners
• Monthly Override Management for all partners
• Monthly Invoicing from Magazine Manager for all engagement products entered in the system – approximately 100 per month
• Additional administrative support for all 4 Directors and Account Manager as manageable – to be assessed as work load shifts
• Provide support to Greater China, NSE Asia, and Australia/NZ partnership team members as requested, including scheduling and coordination of meetings
• Manage content in Zoho to ensure centralized information for all partnership team members within the AUS/NZ region
• Support AUS/NZ partnership events by responding to partner questions and requests leading up to an event
• Assist in developing reports and conducting research and surveys with Partners.
• Support annual account program with a focus on engagement and effective use of Virtuoso products and services, preferred partners and Virtuoso events.

• Ensure that partner presence/user generated content in is maximized, including posting news articles, profiles, promotions and products. Guide/Train contacts on features

• Coordinate with the marketing department on the execution details of partner jobs.

• Enter and maintain all partner supplier jobs in proprietary marketing software.
• Serve as the primary internal contact for Virtuoso Service Center, Marketing, Training and Tech departments for any supplier issues.
• Manage (and escalate, if necessary) all partner related Help tickets.
• Support of ad hoc, strategic projects and programs of work, as and when needed.

Educational and Skills Requirements:

• Tertiary qualifications in Business, Travel & Tourism or Marketing
• 2+ years of related work experience
• Experience or aptitude to successfully monitor event participation and registrations (EMS, Domo)
• Proficiency in Enterprise tools – Teams, Zoho, SharePoint
• Strong organizational skills
• Highly proficient in MS Office programs- MSWord, Outlook, Excel and PowerPoint
• Highly motivated, results driven, individual with a work history reflecting the ability to work collaboratively within a diverse organization
• Ability to multitask, prioritize and problem solve independently in a fast-paced, deadline driven environment
• Excellent communication skills in working with a variety of customer needs and skills, ranging from visionary company owners to detail-oriented back-office accountants. Ability to relate well to individuals on one-to-one basis, including in telephone hips and group presentation settings

Travel Requirements:

• Travel may be required to attend company or Partnerships events.
• If travel is required, it will be primarily domestic.

Type/Nature of Contacts:

• Internal: Key job contacts are primarily with Directors, Account Director, and Account Managers.
• External: Frequent contact with global & regional partners, industry organizations and prospective partners.