Sales and Client Success Executive
5 days ago
We're Houst – a professional property management service on a mission to make hosting hassle-free through technology and innovation. Since launching in 2015, we've partnered with thousands of hosts, helping them maximise earnings while providing guests with great stays. We now operate in over 20 cities worldwide, from Auckland to Lisbon, and continue to grow rapidly. From holidaymakers to full-time landlords, host success is at the heart of what we do.
As a Sales and Client Success Executive, you will manage the end-to-end relationship with our hosts – from the first point of contact through to onboarding, ongoing management, and performance optimisation. You will combine sales activity (qualifying leads and pitching Houst's services) with client success responsibilities, ensuring our hosts have a smooth onboarding experience, achieve strong performance, and remain satisfied with our service. The role requires excellent communication, problem-solving skills, and the ability to work collaboratively with multiple teams.
Key Responsibilities:
Sales and Onboarding
- Respond promptly to enquiries from prospective clients.
- Qualify leads and pitch Houst's services via calls and emails.
- Maintain a high conversion rate from initial contact to signed agreement.
- Onboard new properties, including attending homes and meeting clients.
- Set up clients for success on our platform, including listing creation and optimisation on booking platforms.
Client Success and Account Management
- Act as the main point of contact for host queries via phone, email, and WhatsApp.
- Resolve escalations to the highest possible satisfaction.
- Conduct regular performance reviews using data analysis tools.
- Optimise occupancy and revenue for hosts through pricing adjustments and listing improvements.
- Identify opportunities to increase retention and satisfaction.
- Book routine property maintenance and coordinate with the Operations, Guest Experience, and Tech teams to resolve issues.
- Monitor guest feedback and work with relevant teams to improve property performance.
- Share market insights and best practices across teams.
Requirements
Requirements
- Ideally some experience in customer service, account management, or sales.
- Comfortable working with CRMs and data analysis tools.
- Confidence in decision-making, proactive approach, and ownership of work.
- You must have the legal right to work in Australia, be based in Melbourne, and be willing to travel to properties as required. Please note that this role does not offer visa sponsorship.
Benefits
- 33 days leave per year (including public holidays).
- An extra day off for your birthday.
- Laptop provided for business use.
- Regular virtual team social events.
- Company-wide recognition for outstanding work.
- Opportunities to innovate.
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