IT System Analyst

Job no: 943777

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

MYER is looking for an WFM (Workforce Management) Systems Analyst who play a key role in the support, optimisation, and continuous improvement of Myer's Workforce Management platform (UKG Pro). The role acts as a functional and technical bridge between the business and IT, supporting end users, ensuring effective vendor engagement, and driving continual improvement.

• Exciting new opportunity in our IT department
• Join our growing MYER team
• Flexible hybrid working model – mix of working in our Docklands Support Office and Work-From-Home

About the role:

• Provide Level 2 technical support to the user community for UKG Dimensions
• Coordinate and support business testing (UAT) for enhancements and defect fixes.
• Liaise with business stakeholders to define and prioritise enhancement requests.
• Manage and execute minor configuration changes in collaboration with vendors.
• Support governance of the WFM SaaS solution, ensuring alignment with Myer priorities
• Participate in CAB meetings and Major Incident Management (MIM) calls.
  Oversee deployment across environments (Test Pre-Prod- Prod)
• Maintain documentation and ensure compliance with IT governance standards.
• Collaborate with the Myer integration team on data feeds to/from UKG.
• Track and report on open issues, enhancement backlogs, and system performance metrics.

About you:

• Proven experience in a systems analyst or technical business analyst role
• Exposure to WFM (Workforce Management) platforms (Strong Preference for UKG Pro)
• Strong stakeholder engagement and coordination skills
• Working knowledge of SaaS operations and IT change control processes
• Experience supporting testing, release management, or configuration.
• Strong documentation and communication skills

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 03 Sep 2025 AUS Eastern Standard Time