IT System Analyst

2 weeks ago

Docklands, Victoria, Australia MYER Full time $90,000 - $120,000 per year

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

MYER
is looking for a
Shared Services - Systems Analyst
who will support the operation, optimisation, and continuous improvement of core Shared Services systems - including HRIS/Payroll, Finance Systems, and related integrations. Acting as a generalist systems analyst, the role engages across business and IT, coordinates vendor support, documents changes, supports testing, and contributes to roadmap initiatives.

  • Exciting new opportunity in our IT department
  • Join our growing MYER team
  • Flexible hybrid working model - mix of working in our Docklands Support Office and Work-From-Home

About the role:

  • Provide Level 2 functional and technical support across HR, Payroll, and Finance systems with support from vendors.
  • Coordinate issue triage, testing, and defect resolution with business users and vendors.
  • Own day-to-day vendor interactions for issue resolution, enhancements, and service management.
  • Support configuration or minor change activities with vendor or internal teams.
  • Liaise with internal IT teams (Solutions Architects, Integration, BI) to maintain and evolve connected systems
  • Maintain system documentation including business processes, integrations, and configuration.
  • Track enhancement requests, maintain backlog, and support prioritisation with business leads.
  • Ensure compliance with Myer's IT governance and change control processes.
  • Participate in release cycles, UAT coordination, and post-release reviews.
  • Engage across multiple functional areas and float to priority projects or support hotspots as needed.
  • Manage user access for Finance & HR systems (NetSuite, NSPB, Ascender) in line with role-based controls and audit requirements; support access reviews and enforce security compliance.

About you:

  • Proven experience in a Systems Analyst, Technical BA, or Application Support role
  • Experience with SaaS platforms in HR, Payroll, or Finance (NetSuite desirable)
  • Strong coordination and vendor management skills
  • Exposure to integration concepts (APIs, middleware) and cross-functional systems
  • Ability to interpret and document business process and system behavior
  • Comfortable working across multiple domains and shifting priorities
  • Strong documentation, communication, and stakeholder engagement capability

Benefits to you:

  • Generous team member discounts on all Myer products, including team-member exclusive discounts.
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
  • A supportive leadership and team network to set you up for success.
  • Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

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