Concierge | Full Time

13 hours ago

Australia IHG Full time $45,000 - $65,000 per year
Description

Your day to day

• Warmly welcome guests and escort or guide them to Reception as appropriate.

• Assist with guest luggage handling, delivery, and secure storage.

• Organise and deliver special guest amenities, including welcome setups and personalised requests.

• Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.

• Manage guest bookings for Concierge Services accurately and promptly.

• Ensure consistently high standards of customer service across Reception and Lobby areas.

• Record, manage, and resolve guest complaints in a professional and timely manner.

• Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling.

• Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.

• Respond promptly and effectively to guest enquiries, issues, and requests.

• Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism.

• Support Front Office operations and checklists as required.

• Promptly report any accidents, incidents, or hazards to the Manager or OH&S representative.

• Perform other duties as required to ensure smooth departmental operation.

What we need from you

• Previous hotel experience is advantageous

• Positive attitude, strong willingness to learn

• Strong communication skills to interact professionally with guests, colleagues, and partners.

• Proficient in Microsoft Office and Front Office systems, including Opera.

• Strong problem-solving, organisational, motivational, and training abilities.

• Physically fit to meet the demands of the role.
o Frequent walking, standing, bending, squatting, kneeling, and stooping.
o Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg).
o Extended work at computer screens.

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