Customer Service

2 days ago

Wetherill Park NSW, Australia Pack & Send Full time $65,000 - $80,000 per year

Retail Customer Service & Freight Coordinator

Location: In-store & Warehouse – Wetherill Park

Employment Type: Full-Time (Monday to Friday, 8:30 a.m. – 5:00 p.m.)

Reports To: Store Manager

Job Summary

Join PACK & SEND Wetherill Park as a Retail Customer Service & Freight Coordinator If you're energetic, organised, and passionate about providing top-notch customer service, this is your chance to be part of a supportive team in a fast-paced logistics and retail environment.

About the Role

We're looking for a motivated and customer-focused Retail Customer Service & Freight Coordinator to join our team. In this hands-on role, you'll play a key part in maintaining strong customer relationships, ensuring smooth day-to-day operations, and delivering exceptional service across both retail and freight coordination activities.

Key Responsibilities

Operations

  • Arrange and perform pick-ups and deliveries with drivers.
  • Accurately weigh, measure, and consign all packages.
  • Professionally package consignments to ensure safe delivery and minimise warranty claims.
  • Complete administrative tasks efficiently to support store operations.
  • Track and trace consignments, providing delivery confirmations.
  • Maintain store equipment and build positive relationships with suppliers and delivery partners.
  • Embrace and promote PACK & SEND's "No Limits" culture.

Sales

  • Assist the Store Manager with sales activities following PACK & SEND's Operations Manual.
  • Handle over-the-counter, phone, and online sales professionally.
  • Deliver outstanding customer service and provide creative shipping and logistics solutions.

Training

  • Complete PACK & SEND's e-Learning modules and approved webinars to build product and service knowledge.

Compliance & Safety

  • Follow PACK & SEND's Workplace Health & Safety (WH&S) policies.
  • Uphold the Code of Conduct and represent the PACK & SEND brand with professionalism and integrity.

About You

Qualifications

  • Completion of Secondary School or Certificate IV in Retail/Business (or equivalent).

Experience

  • Minimum 3 years' experience in a retail environment with proven customer service success.

Skills

  • Intermediate computer literacy, including Microsoft Office applications.
  • Strong organisational and administrative skills.

Attributes

  • Excellent written and verbal communication skills.
  • Well-presented, punctual, and reliable.
  • Self-motivated, energetic, and customer-focused.
  • Organised, adaptable, and eager to learn.

Why Join Us?

At PACK & SEND, we're more than logistics — we're about people, service, and solutions. You'll be part of a friendly, supportive team that values initiative, professional growth, and going the extra mile for our customers.

If you're passionate about customer service and thrive in a fast-paced, hands-on retail environment — we'd love to hear from you

Apply today and join the PACK & SEND Wetherill Park team

Job Type: Full-time

Pay: $65,000.00 – $80,000.00 per year

Ability to commute/relocate:

  • Wetherill Park NSW 2164: Reliably commute or planning to relocate before starting work (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Application Deadline: 15/11/2025

Expected Start Date: 17/11/2025

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