Collections Specialist

5 days ago

Gold Coast, Queensland, Australia Hays | Accountancy & Finance Full time $80,000 - $120,000 per year

Your new company

Our client is based in the heart of the Gold Coast and, due to company growth, they require an experienced and driven Collections Officer. This is a full-time role, to join their team and manage a ledger of loan accounts in arrears to keep delinquency within acceptable levels, mitigate risk and reduce losses to the business. This role has varied responsibilities and will require a determined individual with the ability to work in a collaborative environment to support management.

Your new role

As a Collections Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers, playing a crucial role in the commercial recoveries process.

Your key responsibilities are, but not limited to:

  • Conduct outbound and inbound collection calls at high volumes
  • Successfully identify customers experiencing financial hardship
  • Recommend alternative collection activities, such as hardship plans, repossessions, field calls, or legal action
  • Conduct investigations and skip-tracing
  • Take end-to-end accountability for accounts assigned to you
  • Understand and comply with all regulatory requirements and quality standards
  • Maintain strong attention to detail and integrity in all tasks

What you'll need to succeed

  • Strong customer service skills, with experience assisting and responding to customers over the phone or face-to-face
  • Experience in a collection's environment, particularly supporting customers in financial difficulty
  • Exceptional communication and interpersonal skills, with the ability to build rapport and navigate challenging conversations
  • A solutions-focused approach and the ability to make informed decisions to resolve a customer's financial situation
  • Ability to thrive in a fast-paced environment, manage multiple priorities, and meet expectations

What you'll get in return

This is a rare opportunity to be part of a reputable Gold Coast organisation with a driven, hard-working team. Located on the Gold Coast, in a permanent full-time position. In return, this role offers a competitive salary package. They also look at your long-term future, offering training resources on-site and career development. If you enjoy a diverse workload and love a challenge, don't miss out on this fantastic opportunity.

What you need to do now

If you're interested in this role and meet all the mentioned criteria above, please click 'apply now' or to forward an up-to-date copy of your resume to or call Moanna Yates, Business Director at Hays Accountancy and Finance on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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